Document and Results Team Manager

Job description

Job responsibilities

Job title: Documents and Results Team Manager

Salary : £30,445

Hours:37.5 hours x 1 position

Location: Princess Street Surgery

If you wish to apply please do so via this linkhttps://nexushealthgroup.nhs.uk/2025-application-form

CVs will not be accepted without an application form.

Please note that applications are capped at 25 please apply promptly.

We are looking for a team manager to provide site based leadership to our busy Document and Results Management Team. We are looking for candidates with strong leadership and organisational skills. This fixed term position is well suited to someone looking to gain hands on experience who has a proven track record of thriving in a very busy but supportive environment.

JOB PURPOSE:

Based in our Document and Results Management Team, your main responsibilities will be:

To provide local team based leadership

To support Nexus to ensure that consistently high quality standards and practices are applied across all areas of patient care and service provision

To ensure and promote a positive, fair, innovative and safe working environment for staff at all levels.

To ensure their team delivers to service targets or Key performance indicators

To support Nexus to ensure and maintain high standards of corporate and information governance

To act as a deputy to the Centralised Function Service Manager if and when required and in their absence.

To support Nexus to develop positive and effective working relationships and communication systems between Nexus and NHS England, CCG, NHS providers, GP Federation, Patient Liaison Group and other external bodies and stakeholders.

We are a collaborative team, and the post holder may also be called upon to support at other Nexus sites, all based in South East London.

RESPONSIBILITIES

Team Management

To provide direct line management to members of your allocated team

To oversee your teams to delivery to service targets or key performance indicators where set

To escalate significant service challenges to the Centralised Service Manager

To organise and attend meetings with your team members to review service delivery, provide updates and information and enable the sharing of good practice and development of good working relationships, etc. Includes preparing agendas and taking/distributing minutes/action points from these meetings.

To attend relevant external and internal meetings as required for development of Nexus

Ensure that all services and practices comply with Care Quality Commission, CCG, legislative and all other key quality and service requirements and standards.

Support the relevant Centralised Function and Cluster leads in the implementation of the aims and objectives at site level in relation to patient services.

Support the relevant Cluster lead(s) as required in overseeing the business estates strategy at site level

Patient Services

Develop, organise and manage the day to day delivery of services of your team

Ensure the on-going development, management and improvement of patient services

To ensure that existing team administrative systems are functioning efficiently and make suggestions for improvement.

To ensure that the processes for referral management/records management/document and results management are functioning to an optimum level.

In liaison with the Centralised Function Service Manager to disseminate information to the whole practice team in relation to patient services including appointment availability and any agreed system changes.

To be the first point of contact for queries or concerns raised about the functioning of your team.

Person Specification:

ESSENTIAL

Good level of education (5 GCSEs or equivalent)

Relevant team management qualification or equivalent experience of working as a team leader / site manager.

Evidence of on-going professional development

At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.

Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.

Must be a team player, with an ability to engage positively and with empathy at all levels.

Ability to manage resources and staff effectively to deliver services.

Proven ability to integrate, build and motivate teams to improve performance.

Adhering to Nexus core values

Understanding of systems and processes for handling and recording of monies either cash or cheques including petty cash

Must be a well-organised, flexible and adaptive to changing service needs and able to prioritise and work autonomously.

Excellent organisational & planning skills.

Ability to work to tight deadlines and resist pressure with confidence

Well organised, excellent time management skills and flexible working attitude

Customer focused and experience of leading and managing a small team.

Good understanding of how a GP Practice operates.

Good project management skills.

Good problem solving skills, with the ability to seek and develop solutions including complaints.

Resilience to patient / staff pressure / complaints.

Good written and verbal communication and interpersonal skills.

Sympathetic approach to patients & staff

Adhering to Nexus core values

Ability to think outside traditional ways of working.

Adhering to Nexus core values

Job Types: Full-time, Permanent

Pay: £30,445.00 per year

Benefits:

• Company pension
• Cycle to work scheme

Ability to commute/relocate:

• London SE1 6HH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 18.08.2025

Person Specification

Qualifications

Essential

• Good level of education, 5 GCSEs or equivalent.

Desirable

• Relevant team management qualification or equivalent experience of working as a team leader / site manager.
• Evidence of on-going professional development
• At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.
• Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.

Experience

Essential

• At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.
• Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.
• Must be a team player, with an ability to engage positively and with empathy at all levels.
• Ability to manage resources and staff effectively to deliver services.
• Proven ability to integrate, build and motivate teams to improve performance.

Desirable

• Good understanding of how a GP Practice operates.
• Good project management skills.
• Good problem solving skills, with the ability to seek and develop solutions including complaints.
• Resilience to patient / staff pressure / complaints.
• Understanding of systems and processes for handling and recording of monies either cash or cheques including petty cash
• Good written and verbal communication and interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nexus Health Group

Address

Princess Street Group Practice

2 Princess Street

London

SE1 6JP

Employer's website

https://nexushealthgroup.nhs.uk/ (Opens in a new tab)