Access Hub Coordinator

Job summary

We are currently looking for Access Hub Coordinators to join our busy team and work at our Access Hub based at the Sir John Kirk Close Surgery.

We currently have part time opportunities(25hrs per week)

Shift hours- 13:30-18:30

Please note, the post holder might require to do early shifts depending on business needs.

Main duties of the job

It is the role of the Nexus Access Hub Coordinators to assist our patients to access our services in the most effective way possible. To facilitate this the postholder will undertake the following :

• Greet and assist patients in using our services
• Handle Patient enquiries courteously, efficiently and with empathy.
• Undertake administrative tasks with care and attention to details.
• Understand and work with the team to meet the key perfomance indicators for this role

About us

Nexus was formed in 2016 with the merging of 4 well established training practices in north Southwark, with a 5th practice joined in 2017. We look after a practice population of 76,000 patients spread across our 9 sites. The overall aim of Nexus Health Group is to provide a clinically excellent service to our patients, recognising the needs of our local population and to provide a learning and developmental environment for our staff. Our clinical approach is based on a foundation of clinical excellence, clinical leadership and clinical governance.

We are based on 9 sites across north Southwark all geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share one patient list but our patients are attached to a specific site and are looked after by the site based teams which include GPs, Nurses, Physicians Associates, Paramedics, ANPs and Pharmacists. These site-based teams are supported by centralised HR, IT, Clinical Administration and the Senior Management Team.

All our sites function as traditional practices with a Site Manager and GP partners working in the practice. All sites are involved in GP training and increasingly training the wider AHP team such as nurses and PAs. Nexus works closely with the local PCN with 2 partners as Clinical Directors. As an at scale provider there are many opportunities to develop areas of interest and leadership within Nexus and the wider PCN