Patient Service Advisor

Job summary

Recruitment Open Day

Date: Thursday 26 January 2023

Time: 1:00 - 4:00 pm

Location: Sir John Kirk Close Surgery @ 3 Sir John Kirk Close, London SE5 0BB

Job Title: Nexus Patient Services Advisor

Salary: £10.00 per hour

Contract type: Permanent, Fixed Term, and Bank 0 hour

Working pattern: Full-time, Part-time Monday to Friday

Location: Sir John Kirk Close Surgery @ 3 Sir John Kirk Close, London SE5 0BB

Closing Date: Wednesday 24 January 2023

Interview Date: Thursday 26 January 2023

As a result of an organizational restructuring, the Nexus Health Group has exciting work opportunities. We are currently looking for individuals to join our team as Nexus Patient Services Advisors based at one of our General Practice Surgeries and work across the Nexus Health Group.

The recruitment day will take place on Thursday 26 January from 1.00 4.00 PM at Sir John Kirk Close Surgery.

To book an interview slot please email us a copy of your CV to souccg.recruitment_nexus@nhs.net.Walk-in-interview slots will be available however please note there may be a longer waiting time for this and will be allocated on a first come first served basis.

On the day please bring your CV if you havent emailed it to us already.

Refreshments will be available on the day.

The Job Description is attached.

Main duties of the job

It is the role of the Nexus Patient Service Advisors to assist our patients to access our services in the most effective way possible. To facilitate this the postholder will undertake the following:

I. To greet and assist patients in using our services.

II. Patient inquiries are handled courteously, efficiently, and with empathy.

III. Administration tasks are undertaken with due care and attention to detail.

IV. To provide site-based patient services to patients.

About us

Nexus Health Group was founded in 2016 with the coming together of a number of long established, like-minded GP practices. We are a well-recognised training organisation (for GPs and allied health professionals) serving a diverse list of approximately 80,000 patients from nine practice sites grouped into three geographical clusters which all are based in Southwark.

Each site has an established multidisciplinary team of GPs, Advanced Nurse Practitioners (ANPs), Paramedics, Physicians Associates, Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams. We are focused on the development of our workforce.

Sites are supported by cluster Clinical Governance Leads and centralised back office functions providing Finance, HR, Administration and Data/IT support. Our organisation is led by our GP Partners and a Senior Management Team. Working with us presents an opportunity to develop and shape services and be involved in Quality Improvements across the organisation.

Our clusters are:

• Princess Street Practice and Manor Place Surgery
• Aylesbury Medical Centre, Sir John Kirk Close Surgery, Dun Cow Surgery, Commercial Way Surgery
• Surrey Docks Health Centre, Decima Street Surgery, Artesian Health Centre