Medical Receptionist

Dr Taylor & Partners

Information:

This job is now closed

Job summary

We have a vacancy for a Medical Receptionist at Shaftesbury Medical Centre Leeds LS9 & Church View Surgery LS15

We are a busy two site Practice and are seeking a reliable and experienced Receptionist to join our friendly team working 38 hours a week Monday - Friday. Shifts will be split across both of our surgeries in LS9 and LS15

We are seeking someone with good interpersonal skills who is able to work under pressure and as part of a team of 10 receptionists dealing with all patient enquiries on the phone and in the surgery

Both surgeries are in modern purpose built medical centres and include facilities for rest areas and kitchen facilities with free hot drinks, microwaves and fridges. There is free parking on both sites

Full training will be given to be competent in the role

Main duties of the job

Being the 'face' of the Practice to the general public, particularly patients, both in person and on the telephone

Answer calls

Care navigate patients to the most appropriate service

Booking appointments

Managing admin tasks

Registering new patients

Ensuring complete confidentiality whilst on reception

About us

We have two purpose built modern medical centres sites

Shaftesbury Medical Centre, 78 Osmondthorpe Lane, Leeds LS9 9EF

Church View Surgery, Station Road, Leeds LS15 8BZ

You will be joining a well established and friendly team of 10 Receptionists supporting a team of 11 doctors and 7 nurses who serve a population of 17,800 patients

Salary up to £11.00 per hour equivalent £21,736 per annum dependant on experience for 38 hours a week

25 days (pro rata) annual leave plus Bank Holidays

Opportunity to join the NHS Pension scheme

Annual Appraisal & Personal Development plan including ongoing training

Staff uniform provided

Free tea, coffee and chilled water

On site free parking

Date posted

20 September 2023

Pay scheme

Other

Salary

£21,000 to £21,736 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5222-23-0003

Job locations

Shaftesbury Medical Centre

78 Osmondthorpe Lane

Leeds

LS9 9EF


Church View Surgery

Station Road

Crossgates

Leeds

LS15 8BZ


Job description

Job responsibilities

Reception

  • Receiving patients, consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day

Appointment System

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
  • Deal with home visit requests, carefully noting all details
  • Arrange transport to hospital appointments for housebound patients

Room Prep

Clinical Rooms are checked at the end of each consulting session and left tidy and secure

Confidentiality

  • Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times
  • Maintain an awareness of the Freedom of Information Act
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

  • The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
  • Comply with Practice health & safety policies by following agreed safe working procedures
  • Actively report health & safety hazards and infection hazards immediately
  • Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
  • Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
  • Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
  • Reporting incidents using the organisations Incident Reporting System
  • Using personal security systems within the workplace according to Practice guidelines
  • Making effective use of training to update knowledge and skills

Job description

Job responsibilities

Reception

  • Receiving patients, consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day

Appointment System

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
  • Deal with home visit requests, carefully noting all details
  • Arrange transport to hospital appointments for housebound patients

Room Prep

Clinical Rooms are checked at the end of each consulting session and left tidy and secure

Confidentiality

  • Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times
  • Maintain an awareness of the Freedom of Information Act
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

  • The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
  • Comply with Practice health & safety policies by following agreed safe working procedures
  • Actively report health & safety hazards and infection hazards immediately
  • Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
  • Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
  • Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
  • Reporting incidents using the organisations Incident Reporting System
  • Using personal security systems within the workplace according to Practice guidelines
  • Making effective use of training to update knowledge and skills

Person Specification

Experience

Essential

  • Previous experience of working in a busy reception team
  • Good communication skills
  • Calm and sympathetic manner to patients
  • Working well under pressure within a team
  • Confidentiality and discretion
  • Awareness of Data Protection

Desirable

  • Experience of working within General Practice
  • Experience of using SystmOne
Person Specification

Experience

Essential

  • Previous experience of working in a busy reception team
  • Good communication skills
  • Calm and sympathetic manner to patients
  • Working well under pressure within a team
  • Confidentiality and discretion
  • Awareness of Data Protection

Desirable

  • Experience of working within General Practice
  • Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Taylor & Partners

Address

Shaftesbury Medical Centre

78 Osmondthorpe Lane

Leeds

LS9 9EF


Employer's website

https://www.shaftesbury-churchview.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dr Taylor & Partners

Address

Shaftesbury Medical Centre

78 Osmondthorpe Lane

Leeds

LS9 9EF


Employer's website

https://www.shaftesbury-churchview.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Manager

Richard Evans

richard.evans26@nhs.net

01132409500

Date posted

20 September 2023

Pay scheme

Other

Salary

£21,000 to £21,736 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5222-23-0003

Job locations

Shaftesbury Medical Centre

78 Osmondthorpe Lane

Leeds

LS9 9EF


Church View Surgery

Station Road

Crossgates

Leeds

LS15 8BZ


Privacy notice

Dr Taylor & Partners's privacy notice (opens in a new tab)