Job responsibilities
Job summary:
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Job responsibilities:
Administration
- To have a
thorough knowledge of all practice procedures
- To work in
accordance of written protocols
- Actioning notes for summarising and updating as necessary
- Scanning and filing post in medical records
- Fax and
photocopy as requested
- Actioning and filing of electronic documents through workflow
- Completing both admin tasks and your own
- Registrations
of new patients computer data entry and medical records
- Process
patients changes of address, name or contact details computer data and medical records (have
knowledge of practice area)
- Process
repeat prescription requests in accordance with practice guidelines
Reception
- Receiving
patients, consulting with members of practice team
- Handing
completed repeat prescriptions to patient/representative and checking
names and address and code appropriately.
- Be able to
cover all reception position as necessary
Appointments
- Process
appointment requests for today/future appointments from patients by
telephone and in person.
- Deal with
visits/requests
Telephone
- Receiving
telephone calls
- Forwarding
calls to the correct destination when necessary
- Taking
messages
Other Tasks
- Any other
tasks allocated by managers
Confidentiality:
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice health & safety
policy, the practice health & safety manual, and the practice infection control
policy and published procedures. This will include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping own
work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope
of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
- Demonstrate
due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a
way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and
current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in
a manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, with such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
