PCN Digital & Data Lead

Job description

Job responsibilities

Job Summary

Part of the PCN leadership team, the PCN Digital and Data Lead will use clinical records, appropriate software and public health data to monitor, understand and report on PCN and, where relevant, network member practice performance and reach.

The role requires engagement with PCN, practice and ICB colleagues to understand current service models, identify challenges, agree if data or digital improvements are appropriate and then prioritise evaluating these and supporting their introduction.

Working with the network manager, operations manager, clinical directors, service team leads and practice managers, the post-holder will develop strong relationships and have the confidence to support the introduction of new technology and processes and the ability to engage with and inspire colleagues in all roles across the network to adopt agreed new ways of working that will benefit patients and staff.

The Digital and Data Lead may share line management responsibility for some administration colleagues with either the Operations or Network manager.

Key Responsibilities and Duties

Data management and digital transformation

Use data and improve data quality to understand service demand, capacity and activity and to drive improvements in patient access, operational efficiency, and staff experience

Identify digital technology that can improve service delivery and patient outcomes and optimise the use of digital tools within service delivery and performance monitoring/ management

Work with the operations and/or network manager to formulate and present business cases for the purchase of and/or use of this technology

Ensure, where possible, cross-organisational IT solutions are researched, procured and deployed across all the PCN/member practices

Support the adoption of new technology and other initiatives to enhance service delivery and patient access to care

Enable PCN and, where appropriate, practice staff, to work more effectively to support the sustainability of general practice services via the promotion of PCN services and the NHS App, the use of cloud telephony, digital triage and online consultations

Collate data to monitor service performance against all PCN DES specifications and other relevant indicators as agreed

Service management

Work with service team leads and, where appropriate, practice managers, to support development of initiatives to improve effectiveness, efficiency and quality of operational processes to ensure the smooth running of PCN, and where appropriate, practice, services

Support the PCN team leads to develop appropriate IT understanding and skills within their teams and train new staff as required

Support the effective adoption of national and local data and technology-related initiatives as agreed by member practices

Responsibility for PCN electronic assets

PCN management activity

Provide data/business intelligence to enable the management team to formulate strategic plans for, for example, workforce, estates, services (including capacity and access development) and digital infrastructure

Lead on the design and delivery of key performance data sets for the PCN.

Prepare reports on behalf of the PCN for commissioners and other organisations as required. This will include but is not limited to reports on the contractual requirements under the PCN DES, Enhanced Access and Home Visiting Service contracts and Capacity and Access reporting

Responsible for PCN website and social media channels and support practice web and social media channels as required

Work with the network management team and member practices to agree content for PCN /practice websites and social media / digital communications, enhancing the profile of the PCN and engaging the wider community

Support the adoption of new technology and other initiatives to enhance patient access to care.

Support the corporate operation of the PCN, working with the Network Manager, Operations Manager and network administration colleagues, practice managers and clinical directors to ensure meetings and operational working groups are effectively managed, agreed actions minuted, logged and delivered

Equality and Diversity

Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:

o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation

o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

o Involving patients, and where appropriate their families, in decisions about their treatment and care.

Personal and Professional Development

The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:

o Participation in an annual individual performance review,

o Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

o Maintaining a record of own personal and/or professional development

o Statutory and mandatory training appropriate to the role and the PCN as a whole

Training may need to be undertaken outside of normal practice hours and/or off site

Safety, Health, Environment and Fire (SHEF)

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements.

The post-holder is responsible for ensuring that:

opportunities for staff to maintain their health, wellbeing and safety are promoted

risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients

work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies and guidelines.

Confidentiality

All staff must observe all requirements to maintain patient privacy and confidentiality.

The post-holder is responsible for ensuring requirements of GDPR are met.

This Job Description is an outline of the tasks, responsibilities an d outcomes required of the role. The job holder will carry out any other duties within the bounds of their own competence as may reasonably be required by the Network Manager, Clinical Directors and PCN board members

Person Specification

Qualifications

Essential

• Degree or similar qualification or sufficient relevant experience at an equivalent level

Desirable

• Degree or equivalent IT or Business management qualification
• Primary care or project management qualification

Experience

Essential

• Experience of leading digital projects and supporting successful uptake across multiple sites/ organisations
• Ability to use software to generate performance and other reports as required
• Experience of and ability to interpret and communicate report content succinctly to a variety of audiences
• Experience of working with colleagues to understand workplace issues in order to investigate, propose and develop digital or data solutions
• Experience of training others to use software packages and other digital developments effectively, efficiently and safely (data security/ information governance)
• Experience of, and ability to use, quality improvement tools and techniques effectively
• Analytical and critical thinking skills
• Understanding and ability to use health informatics/population health data
• Experience of working in a regulated environment and adhering to governance standards

Desirable

• Previous experience of leading change management projects
• Knowledge and experience of using NHS-approved software
• Knowledge and experience of general practice/ primary care IT including clinical record system/s
• Awareness of Primary Care Networks and how they work with member practices

Special attributes and knowledge

Essential

• Ability to manage time effectively, complete tasks and prioritise a heavy workload
• Ability to build strong professional relationships and effective formal and informal networks.
• Team player AND ability to use own initiative, working with an elevated level of autonomy.
• Responsive and agile, capable of adapting to rapidly changing environments
• Good communicator, with excellent interpersonal skills and the ability to negotiate and influence effectively.
• Ability to follow legal, ethical, professional and organisational policies and procedures, including information governance, confidentiality, safeguarding, health & safety
• High degree of personal resilience and integrity

Circumstances

Essential

• Access to own transport and ability to travel across the network area on a regular basis
• Current driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havant and Waterlooville Primary Care Network

Address

Bosmere Medical Centre

Solent Road

Havant

Hampshire

PO9 1DQ

Employer's website

https://www.facebook.com/HavantandWaterloovillePCN (Opens in a new tab)