Job summary
AW Surgeries is looking to appoint a friendly and
well-organised receptions to join our team. This important role supports the
daily running of the practice by greeting patients, managing appointments and to
provide an efficient and friendly service to patients attending the practice
for their appointments or when accessing medical requirements like blood labels
or fit notes. Offering support and
direction to patients in a courteous and friendly manor and making sure that
communication between patients, members of the Primary Health care team is
efficient and effective.
The successful candidate will be confident in working in a fast-paced environment, have excellent communication skills, confident using IT systems, able to multitask in a fast-paced environment and be committed to delivering high-quality patient care. Confidentiality, professionalism, and excellent customer service are essential, as the role plays a key part in ensuring the smooth and efficient running of the practice reception. Previous administrative or receptionist experience, particularly within a healthcare setting, is desirable.
The hours would be as follows:
Monday 1pm
till 7pm
Tuesday 2pm
till 8pm
Wednesday 2pm
till 8pm
Thursday 1pm
till 7pm
Friday 1pm
till 7pm
Main duties of the job
Ensure an efficient and effective reception
service is provided to patients and any other visitors to the practice.
Handling enquiries from patients both in person
and over the phone and ensuring messages are passed on accurately and promptly
Deal with all general enquiries, explain
procedures and support patients when needed.
Providing clerical assistance to the practice as
and when required photocopying and scanning.
Keep the waiting room and reception area, notice
boards and leaflet dispensers tidy and free from obstructions and clutter.
Updating notice boards ready for next days
appointments
Topping up medical supplies in clinical rooms
ready for next days appointments.
Processing and distributing incoming and
outgoing mail.
Managing and processing repeat prescription
requests.
Managing and processing fit note requests.
Provide administration support to Admin team.
Providing cover and support colleagues when
required to maintain service levels.
Working in accordance with practice protocols,
safeguarding principles and confidentiality policies.
You will be expected to undertake a variety of reception and admin duties to assist in the smooth running and operation of the practice, including the provision of clerical support to clinical staff and other members of the practice team, whilst projecting a positive and friendly image to patients and other visitors either face to face or via the telephones.
About us
AW Surgeries have two surgeries based
in Brierley Hill at Albion Street and Withymoor, Squires Court. We have a
practice size of 17,000 patients. Our
team consists of 7 GP partners, 1 salaried GP, 2 ANPs, 4 Nurses, 1 HCAs and 25 highly qualified and experienced Admin staff. As part of our Primary care network we also
have working alongside us, Listening and Guidance, Podiatrist, Midwife and
pharmacists.
We are a Teaching General Practice
working with the University of Birmingham to train medical students from all
clinical disciplines. We work closely
with our 6 neighbouring practices as part of the Brierley Hill and Amblecote
Primary Care Network.
Job description
Job responsibilities
Clinical responsibilities:
In accordance with the practice timetable, as
agreed, the post-holder will make themselves available to undertake a variety
of duties, including surgery consultations, telephone consultations and
queries, visiting patients at home, checking and signing repeat prescriptions
and dealing with queries, paperwork and correspondence in a timely fashion
Making professional, autonomous decisions in
relation to presenting problems, whether self-referred or referred from other
health care workers within the organisation
Assessing the health care needs of patients with
undifferentiated and undiagnosed problems
Screening patients for disease risk factors and
early signs of illness
Developing care plans for health in consultation
with patients and in line with current practice disease management protocols
Providing counselling and health education
Admitting or discharging patients to and from the
caseload and referring to other care providers as appropriate
Recording clear and contemporaneous consultation
notes to agreed standards
Collecting data for audit purposes
Compiling and issuing computer-generated acute and
repeat prescriptions (avoiding hand-written prescriptions whenever possible)
Prescribing in accordance with the practice
prescribing formulary (or generically) whenever this is clinically appropriate
In general, the post-holder will be expected to
undertake all the normal duties and responsibilities associated with a GP
working within primary care.
Job description
Job responsibilities
Clinical responsibilities:
In accordance with the practice timetable, as
agreed, the post-holder will make themselves available to undertake a variety
of duties, including surgery consultations, telephone consultations and
queries, visiting patients at home, checking and signing repeat prescriptions
and dealing with queries, paperwork and correspondence in a timely fashion
Making professional, autonomous decisions in
relation to presenting problems, whether self-referred or referred from other
health care workers within the organisation
Assessing the health care needs of patients with
undifferentiated and undiagnosed problems
Screening patients for disease risk factors and
early signs of illness
Developing care plans for health in consultation
with patients and in line with current practice disease management protocols
Providing counselling and health education
Admitting or discharging patients to and from the
caseload and referring to other care providers as appropriate
Recording clear and contemporaneous consultation
notes to agreed standards
Collecting data for audit purposes
Compiling and issuing computer-generated acute and
repeat prescriptions (avoiding hand-written prescriptions whenever possible)
Prescribing in accordance with the practice
prescribing formulary (or generically) whenever this is clinically appropriate
In general, the post-holder will be expected to
undertake all the normal duties and responsibilities associated with a GP
working within primary care.
Person Specification
Experience
Essential
- Previous experience in a receptionist, administrative or customer facing role.
- Experience using IT systems confidently, including email, Microsoft office and data entry
- Experienced in handling enquiries both by telephone and face to face.
- Ability to maintain confidentiality and handle sensitive information appropriately
Desirable
- Experience of working in a GP surgery, NHS or healthcare setting
- Experience using EMIS, Docman, footfall
- Experience processing prescriptions and medical correspondence
Qualifications
Essential
- Educated to GCSE Grade A to C in English and Maths
- Ability to demonstrate accurate written and verbal communications.
Person Specification
Experience
Essential
- Previous experience in a receptionist, administrative or customer facing role.
- Experience using IT systems confidently, including email, Microsoft office and data entry
- Experienced in handling enquiries both by telephone and face to face.
- Ability to maintain confidentiality and handle sensitive information appropriately
Desirable
- Experience of working in a GP surgery, NHS or healthcare setting
- Experience using EMIS, Docman, footfall
- Experience processing prescriptions and medical correspondence
Qualifications
Essential
- Educated to GCSE Grade A to C in English and Maths
- Ability to demonstrate accurate written and verbal communications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.