GP Receptionist

Job responsibilities

Key Responsibilities:

• Greeting and assisting patients via phone and in person.
• Booking, amending and cancelling appointment using SystemOne.
• Maintaining accurate and up to date patient records.
• Managing incoming and outgoing correspondence via email and letters.
• Confidentiality awareness and understanding of data protection (GDPR)
• Responsible for completing the receptions related administrations as well as completing day to day tasks.
• Registering patients on a day to day basis.
• Actioning prescription requests within 48 hours.
• Using your own judgement and communication skills to signpost patients as well as booking appointments from urgency.
• Divert calls and take messages ensuring accuracy and prompt appropriate delivery.
• Entering requests from home visits.
• To assist with opening and closing the practice.

Skills

Essential

• Excellent communication skills (written and oral.)
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of MS Office applications.
• Effective time management (planning and organising.)
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Ability to multitask.

Desirable

• Clinical IT system user skills.

Qualifications

Essential

• Educated to GCSE level or equivalent.

Desirable

• GSCE Mathematics and English - C or above.
• AMSPAR Receptionist Qualification.
• NVQ Level 2 in Health and Social Care.

Experience

Essential

• Experience of working with the general public.

Desirable

• Experience of administrative duties.
• Experience of working in a healthcare setting.
• Experience of using SystemOne.

Personal qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).