Job summary
This is an exciting opportunity to join the friendly and welcoming team at Flansham Park Health Centre.
Interviews are planned for w/c 11th August 2025
Main duties of the job
The main duties of this role is to undertake a wide range of administrative duties and the provision of administrative support to the Practice. Duties can include, but are not limited to, patient registrations, processing of information in a timely manner and in accordance with current policies and liaising with multidisciplinary team members and external agencies.
About us
Flansham Park Health Centre is a training Practice with 4 dedicated GP Partners and 8 Salaried GP's supported by a team of highly professional clinical and non-clinical staff to provide the highest possible standard of care to over 13,200 patients.
Applicants who are patients of Flansham Park Health Centre:
Flansham Park Health Centre considers that employing staff who are patients of the practice has significant disadvantages both to the patient and to the practice. Please note therefore, that if your application is successful, you will be required to register elsewhere.
Job description
Job responsibilities
The following are the core responsibilities of
the Medical Administrator. There may be,
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
- Process
incoming and outgoing mail
- File and
store records as required
- Photocopy/scan
documentation for coding or sending to GPs
- Process
changes to patient registration, temporary patients, deduction of record
and new patient registration
- Code/Input
data into the patients healthcare records
- Answer
incoming phone calls, transferring calls or dealing with the callers
requests appropriately
- Sending
patient invites
- Welcome
patients and visitors to the organisation, directing requests
appropriately
- Maintain a
clean, tidy, effective working area at all times
- Support
all clinical staff with general administrative tasks as requested
- Provide
cover during staff absences
In
addition to the primary responsibilities, the Administrator may be requested
to:
- Partake
in audit as directed by the audit lead
- Support
reception staff, providing cover during staff absences
- Book
appointments
- Complete
opening and closing procedures in accordance with the duty rota
- There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels
Job description
Job responsibilities
The following are the core responsibilities of
the Medical Administrator. There may be,
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
- Process
incoming and outgoing mail
- File and
store records as required
- Photocopy/scan
documentation for coding or sending to GPs
- Process
changes to patient registration, temporary patients, deduction of record
and new patient registration
- Code/Input
data into the patients healthcare records
- Answer
incoming phone calls, transferring calls or dealing with the callers
requests appropriately
- Sending
patient invites
- Welcome
patients and visitors to the organisation, directing requests
appropriately
- Maintain a
clean, tidy, effective working area at all times
- Support
all clinical staff with general administrative tasks as requested
- Provide
cover during staff absences
In
addition to the primary responsibilities, the Administrator may be requested
to:
- Partake
in audit as directed by the audit lead
- Support
reception staff, providing cover during staff absences
- Book
appointments
- Complete
opening and closing procedures in accordance with the duty rota
- There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Desirable
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications
Desirable
- GCSE Mathematics & English (C or above) or equivalent
- NVQ Level 2 in Health and Social Care
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Desirable
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications
Desirable
- GCSE Mathematics & English (C or above) or equivalent
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
