Job summary
A challenging but rewarding role within a friendly and welcoming team.
27 hours per week, worked as:
Monday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm),
Tuesday 08:00 - 17:00pm (Lunch 13:00pm-14:00pm)
Friday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm)
Interviews are planned for 5th and 6th August 2025.
Main duties of the job
To
receive, assist and direct patients in accessing the appropriate service or
healthcare professional in a courteous, efficient and effective way.
To
ensure administrative and clerical duties within the Practice are carried out
within the guidelines and policies.
To project a positive, friendly and professional
image to patients, visitors and colleagues at all times.
About us
Flansham Park Health Centre is a
training Practice with 4 dedicated GP Partners and 8 Salaried GP's supported by
a team of highly professional clinical and non-clinical staff to provide the
highest possible standard of care to over 13,200 patients.
Applicants who are patients of Flansham Park Health Centre:
Flansham
Park Health Centre considers
that employing staff who are patients of the practice has significant
disadvantages both to the patient and to the practice. Please note therefore that if your
application is successful, you will be required to register elsewhere.
Job description
Job responsibilities
The following are the core responsibilities for
this role. There may be on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels.
-
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the Practice.
-
Deal
with general enquiries, make appointments and book patients in as arrived.
-
Ensure
those patients with no prior appointment but who need urgent consultation are
seen in a logical and non-disruptive manner.
-
Ensure
that all new patients (temporary / INT or permanent) are aware of Practice
arrangements and requirements and registration procedures are completed
accurately.
-
Process
home visits in accordance with Practice policy, ensuring to accurately record
all relevant details and referring to the duty clinician accordingly.
-
Receive
and make telephone calls as required, ensuring accuracy of detail and prompt
appropriate delivery of messages.
-
Enter
patient information on to the computer as required, ensuring accuracy and
adherence to data protection legislation.
-
Support
the prescription team with repeat prescriptions in accordance with Practice
policy.
-
Advise
patients of relevant charges for private services, ensuring pre-payment is
made, receipts issued and paperwork completed for financial auditing.
-
Ensure
paper records are kept in good repair, with all necessary information up to
date and clearly visible.
-
Ensure
electronic records are up to date and accurate.
-
Opening
up the premises when required, de-activating the alarm and preparing the
premises to receive patients.
-
Locking
up the premises when required, ensuring that the building is totally secure,
internal lights are all off and the alarm activated.
-
Ensure
building security at all times, keeping staff access points locked between 8:30
close of business and closing windows if last to leave the office at the end
of the working day.
-
Any
other reasonable task allocated by a member of the Management team.
Job description
Job responsibilities
The following are the core responsibilities for
this role. There may be on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels.
-
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the Practice.
-
Deal
with general enquiries, make appointments and book patients in as arrived.
-
Ensure
those patients with no prior appointment but who need urgent consultation are
seen in a logical and non-disruptive manner.
-
Ensure
that all new patients (temporary / INT or permanent) are aware of Practice
arrangements and requirements and registration procedures are completed
accurately.
-
Process
home visits in accordance with Practice policy, ensuring to accurately record
all relevant details and referring to the duty clinician accordingly.
-
Receive
and make telephone calls as required, ensuring accuracy of detail and prompt
appropriate delivery of messages.
-
Enter
patient information on to the computer as required, ensuring accuracy and
adherence to data protection legislation.
-
Support
the prescription team with repeat prescriptions in accordance with Practice
policy.
-
Advise
patients of relevant charges for private services, ensuring pre-payment is
made, receipts issued and paperwork completed for financial auditing.
-
Ensure
paper records are kept in good repair, with all necessary information up to
date and clearly visible.
-
Ensure
electronic records are up to date and accurate.
-
Opening
up the premises when required, de-activating the alarm and preparing the
premises to receive patients.
-
Locking
up the premises when required, ensuring that the building is totally secure,
internal lights are all off and the alarm activated.
-
Ensure
building security at all times, keeping staff access points locked between 8:30
close of business and closing windows if last to leave the office at the end
of the working day.
-
Any
other reasonable task allocated by a member of the Management team.
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / SystmOne / Vision user skills
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / SystmOne / Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
