Job summary
We are looking for a motivated and organised Medical Secretary to join our friendly and supportive GP practice team. This is a part-time role (15 hours per week on Tuesdays and Thursdays), ideal for someone with strong secretarial skills and experience in referral management who is seeking flexible working in a professional NHS environment.
Youll be a key part of our admin team, working closely with GPs to ensure timely and accurate processing of referrals and clinical correspondence. While your main focus will be referral management, youll also support general admin tasks when needed, helping the wider team to provide excellent care for our patients.
This role offers a great opportunity to work in a respected and forward-thinking practice where your contribution is valued. In return, we offer a welcoming work culture, the NHS pension scheme, and opportunities for development.
If you're looking for a role where you can make a difference and be part of a dedicated and collaborative team, wed love to hear from you.
Main duties of the job
In this role, youll take the lead on managing patient referrals ensuring they are accurately prepared, processed, and tracked using NHS systems. You'll liaise with clinicians and external providers to support timely care and smooth patient pathways. The position also includes typing clinical correspondence and maintaining accurate records.
While the focus is on referral coordination, you may also assist with wider administrative duties to support the smooth running of the practice. This could include handling correspondence, scanning documents, and occasionally helping with general patient queries.
Youll need to work efficiently, manage competing priorities, and demonstrate a high level of discretion when dealing with confidential patient information. Strong IT and communication skills are essential, along with previous experience in a medical secretary or similar healthcare admin role.
About us
We are a well-established and friendly NHS GP practice serving a diverse patient population with a strong emphasis on high-quality, compassionate care. Our team includes GPs, nurses, healthcare assistants, and skilled administrative staff who work closely together in a supportive and collaborative environment.
We pride ourselves on maintaining a positive team atmosphere where everyones contribution is valued. We embrace a culture of continuous improvement and professional development, encouraging staff to grow and thrive in their roles. Communication, respect, and teamwork are at the heart of how we work.
Our practice operates from modern, well-equipped premises and uses the SystmOne clinical system. Staff benefit from access to the NHS pension scheme, opportunities for training, and a workplace that genuinely supports work-life balance.
Whether you're experienced in primary care or looking to build on your skills in a new setting, youll find a welcoming and organised team ready to support you.
Job description
Job responsibilities
Job Title - Medical Secretary
(Part-Time 15 hours per week Tuesdays and Thursdays)
Location - NHS GP Practice
Salary - Competitive (depending on experience)
Working
Hours - Part-Time (15 hours per week Tuesdays and Thursdays)
About Us
We
are a well-established NHS GP practice committed to delivering high-quality
patient care. Our clinical team is supported by skilled administrative staff to
ensure smooth practice operations. We are seeking a reliable and
detail-oriented Medical Secretary to focus primarily on referral management and
provide occasional general administrative support to the wider team.
Role Overview
As
a Medical Secretary, your primary responsibility will be the timely and
accurate processing of patient referrals. You will work closely with GPs and
other clinicians to ensure that referral letters and documentation are
completed and communicated efficiently. While your main focus will be on
referral management, you may also be required to support general administrative
tasks during busy periods.
Key Responsibilities
Referral Management: Prepare,
process and track patient referrals, ensuring completeness, accuracy, and
timely submission via systems such as NHS e-Referral Service (E-RS).
Secretarial Support: Type and
distribute medical correspondence including referral letters and reports.
Communication: Liaise with
hospitals, specialists, and other healthcare providers to facilitate patient
care pathways.
Record Keeping: Maintain
accurate patient records using the clinical system (SystmOne).
General Administrative Support:
Assist with administrative duties such as scanning, filing, and handling
patient correspondence as needed.
Essential Skills &
Qualifications
Previous experience as a
medical secretary in a healthcare setting, ideally in a GP practice.
Proficiency with Microsoft
Office and clinical systems such as SystmOne.
Strong organisational skills
with attention to detail.
Excellent written and verbal
communication.
Ability to work independently
and manage workload effectively.
Understanding of patient
confidentiality and data protection principles.
Desirable
Experience using the NHS
e-Referral Service (E-RS).
Familiarity with NHS procedures
and terminology.
Benefits
Competitive salary based on
experience.
NHS pension scheme.
Supportive team environment.
Opportunities for training and
development.
Job description
Job responsibilities
Job Title - Medical Secretary
(Part-Time 15 hours per week Tuesdays and Thursdays)
Location - NHS GP Practice
Salary - Competitive (depending on experience)
Working
Hours - Part-Time (15 hours per week Tuesdays and Thursdays)
About Us
We
are a well-established NHS GP practice committed to delivering high-quality
patient care. Our clinical team is supported by skilled administrative staff to
ensure smooth practice operations. We are seeking a reliable and
detail-oriented Medical Secretary to focus primarily on referral management and
provide occasional general administrative support to the wider team.
Role Overview
As
a Medical Secretary, your primary responsibility will be the timely and
accurate processing of patient referrals. You will work closely with GPs and
other clinicians to ensure that referral letters and documentation are
completed and communicated efficiently. While your main focus will be on
referral management, you may also be required to support general administrative
tasks during busy periods.
Key Responsibilities
Referral Management: Prepare,
process and track patient referrals, ensuring completeness, accuracy, and
timely submission via systems such as NHS e-Referral Service (E-RS).
Secretarial Support: Type and
distribute medical correspondence including referral letters and reports.
Communication: Liaise with
hospitals, specialists, and other healthcare providers to facilitate patient
care pathways.
Record Keeping: Maintain
accurate patient records using the clinical system (SystmOne).
General Administrative Support:
Assist with administrative duties such as scanning, filing, and handling
patient correspondence as needed.
Essential Skills &
Qualifications
Previous experience as a
medical secretary in a healthcare setting, ideally in a GP practice.
Proficiency with Microsoft
Office and clinical systems such as SystmOne.
Strong organisational skills
with attention to detail.
Excellent written and verbal
communication.
Ability to work independently
and manage workload effectively.
Understanding of patient
confidentiality and data protection principles.
Desirable
Experience using the NHS
e-Referral Service (E-RS).
Familiarity with NHS procedures
and terminology.
Benefits
Competitive salary based on
experience.
NHS pension scheme.
Supportive team environment.
Opportunities for training and
development.
Person Specification
Experience
Essential
- Experience working in a medical secretary or healthcare administration role
- Proficient use of clinical systems (preferably SystmOne)
- Demonstrable experience in preparing and processing NHS referrals, ideally using the NHS e-Referral Service (E-RS)
- Handling of confidential information in accordance with data protection policies (e.g. GDPR)
Desirable
- Previous experience working in a GP practice or primary care setting
- Familiarity with NHS administrative systems and procedures
Knowledge and skills
Essential
- Excellent written and verbal communication skills
- Strong IT proficiency including Microsoft Office
- High degree of accuracy and attention to detail
- Effective organisational and time management skills
- Ability to work independently and prioritise workload
- Friendly and professional manner with a patient-centred approach
Desirable
- Knowledge of medical terminology
- Flexibility to support other administrative areas during busy periods or staff absence
- Commitment to continuous learning and development
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths at grade C/4 or above
- RSA II, NVQ Level 3 or equivalent in Business Administration or Secretarial Studies
Person Specification
Experience
Essential
- Experience working in a medical secretary or healthcare administration role
- Proficient use of clinical systems (preferably SystmOne)
- Demonstrable experience in preparing and processing NHS referrals, ideally using the NHS e-Referral Service (E-RS)
- Handling of confidential information in accordance with data protection policies (e.g. GDPR)
Desirable
- Previous experience working in a GP practice or primary care setting
- Familiarity with NHS administrative systems and procedures
Knowledge and skills
Essential
- Excellent written and verbal communication skills
- Strong IT proficiency including Microsoft Office
- High degree of accuracy and attention to detail
- Effective organisational and time management skills
- Ability to work independently and prioritise workload
- Friendly and professional manner with a patient-centred approach
Desirable
- Knowledge of medical terminology
- Flexibility to support other administrative areas during busy periods or staff absence
- Commitment to continuous learning and development
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths at grade C/4 or above
- RSA II, NVQ Level 3 or equivalent in Business Administration or Secretarial Studies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
