Job summary
We are pleased to announce that we currently
have three roles available in our team. We have two full-time positions, each
requiring 37.5 hours of work per week, located at Bursledon, Southampton.
Additionally, we have one part-time role available, which involves working 15
hours per week at Totton Health Centre.
When submitting your application, please ensure
that you clearly indicate which role you are applying for in the supporting
information section. This will help us process your application more
efficiently and ensure that it is considered for the correct position.
The care navigator role is non-clinical
working within the GP practices, navigating patients through the health and
social care system, promoting a self-managed approach to ensure the patient and
carer is at the centre.
The care navigator role is developmental in nature and continues to evolve over the duration of the operational period based in the GP Practices. As post holders will be visiting patients in their own homes (primarily over the age of 65), they will need to demonstrate flexibility and adaptability to working in a dynamic environment.
We offer flexible working, a supportive and collaborative working environment, opportunities to progress within primary care, a cycle to work scheme and other benefits. We are not looking for experience necessarily, offering an exciting opportunity for you to learn and grow within the healthcare sector making a difference to peopleslives.
Main duties of the job
The care navigator will work as part of the
model of delivering co-ordinated care, through the integrated care teams to
ensure that patients receive the most appropriate care. The post is a
supportive role to the health and social care professionals who will take the
lead and responsibility for the clinical and social care provided to the
patient.
The care navigator will work with other professionals
to ensure wellbeing plans are delivered from all parties to fulfil the patients
requirements and to navigate the health and social care system with the
patients/carer. Providing a point of regular contact for the patient and their
carer, acting as a bridge between social care, health care and voluntary
sectors.
The role of the care navigator is pivotal in
supporting a self-management approach to care ensuring the patient and carer is
at the centre and an active part of the holistic care approach. As part of the
GP surgery team and wider primary care network team, a care navigator will work
with the voluntary services in the local community and signpost patients to
services depending on their needs, liaising with adult services if necessary
For further information about this post please contactadmin.espn@nhs.net.
About us
Eastleigh Southern Parishes Network Ltd. is a
federation of 3 local practices including, Blackthorn Health Centre and Hedge
End Surgery & Living Well Partnership, who are working together to share
resources, skills & experience to provide cost effective, patient-centered
health care for all patients in the Eastleigh Southern Parishes area.
We aim to develop accessible and high quality
health services to people in Eastleigh Southern Parishes whilst supporting
General practice and the NHS through collaboration with Commissioners and other
providers of Health and Social Care.
Job description
Job responsibilities
Core
Responsibilities,
To perform specific day to day tasks associated
with care navigation including,
To
meet with (or telephone) the patient/carer in a mutually convenient location
including but not restricted to the patients/carers home, hospital, or GP
surgery.
To support patients in completing a wellbeing
plan to ensure appropriate referrals are made, identifying clear needs and
goals.
Co-ordinate
the delivery of the wellbeing plan and ensure that the agreed interventions are
actioned through onward signposting to the appropriate service. Examples of
services and support patients/carers could be signposted to include, lunch
clubs, social groups, befriending services, GP, volunteering schemes, social care,
and urgent community responses, including other healthcare professionals within
the primary care networks.
Explain
and help the patient and their carer understand the processes and systems
within the NHS and statutory sector. For example, how to refer to the
occupational therapy team or adult services for a care needs assessment.
Keep
up to date with NHS and community services through pro-active networking to
ensure individuals are aware.
Devise
a strategy with the patient and their carer to enable patients to lead more
independent lives, reducing their need to engage health and social services.
Act
as the coordinator between different agencies involved with the
patients/carers to ensure joined up and seamless care.
Enable
the patient and their carer to liaise with professionals from secondary and
primary care and the wider integrated care team.
Keep
up to date well documented notes on the patients medical record ensuring all
components reflected on the patient referral are covered.
Maintain
the patient at the centre of their care and decision making.
Attend
practice ward, ICT, Primary Care Network (PCN), and other relevant meetings
such as hospital discharge meetings as required.
Complete
all mandatory training and attend any other training opportunities as required.
Participate
in staff appraisal and lone worker practices on an annual basis.
This
is a non-clinical role.
Job description
Job responsibilities
Core
Responsibilities,
To perform specific day to day tasks associated
with care navigation including,
To
meet with (or telephone) the patient/carer in a mutually convenient location
including but not restricted to the patients/carers home, hospital, or GP
surgery.
To support patients in completing a wellbeing
plan to ensure appropriate referrals are made, identifying clear needs and
goals.
Co-ordinate
the delivery of the wellbeing plan and ensure that the agreed interventions are
actioned through onward signposting to the appropriate service. Examples of
services and support patients/carers could be signposted to include, lunch
clubs, social groups, befriending services, GP, volunteering schemes, social care,
and urgent community responses, including other healthcare professionals within
the primary care networks.
Explain
and help the patient and their carer understand the processes and systems
within the NHS and statutory sector. For example, how to refer to the
occupational therapy team or adult services for a care needs assessment.
Keep
up to date with NHS and community services through pro-active networking to
ensure individuals are aware.
Devise
a strategy with the patient and their carer to enable patients to lead more
independent lives, reducing their need to engage health and social services.
Act
as the coordinator between different agencies involved with the
patients/carers to ensure joined up and seamless care.
Enable
the patient and their carer to liaise with professionals from secondary and
primary care and the wider integrated care team.
Keep
up to date well documented notes on the patients medical record ensuring all
components reflected on the patient referral are covered.
Maintain
the patient at the centre of their care and decision making.
Attend
practice ward, ICT, Primary Care Network (PCN), and other relevant meetings
such as hospital discharge meetings as required.
Complete
all mandatory training and attend any other training opportunities as required.
Participate
in staff appraisal and lone worker practices on an annual basis.
This
is a non-clinical role.
Person Specification
Skills and Knowledge
Essential
- Knowledge of the personalised care approach.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities.
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
Desirable
- Knowledge of VCSE and community services in the locality.
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Training in motivational coaching and interviewing or equivalent experience.
Personal Qualities and Attributes
Essential
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals.
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals and agencies, when what the person needs is beyond the scope of the Care Navigator role e.g., when there is a mental health need requiring a qualified practitioner.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups).
- Able to work with others to reduce hierarchies and find creative solutions to community issues.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of supporting people, their families and carers in a related role (including unpaid work).
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of data collection and providing monitoring information to assess the impact of services.
- Experience of partnership and collaborative working and of building relationships across a variety of organisations.
Other
Essential
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes.
- The post holder will be required to travel between practices in the locality.
Person Specification
Skills and Knowledge
Essential
- Knowledge of the personalised care approach.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities.
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
Desirable
- Knowledge of VCSE and community services in the locality.
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Training in motivational coaching and interviewing or equivalent experience.
Personal Qualities and Attributes
Essential
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals.
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals and agencies, when what the person needs is beyond the scope of the Care Navigator role e.g., when there is a mental health need requiring a qualified practitioner.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups).
- Able to work with others to reduce hierarchies and find creative solutions to community issues.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of supporting people, their families and carers in a related role (including unpaid work).
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of data collection and providing monitoring information to assess the impact of services.
- Experience of partnership and collaborative working and of building relationships across a variety of organisations.
Other
Essential
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes.
- The post holder will be required to travel between practices in the locality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
