Operations Manager

Veor Surgery

This job is now closed

Job summary

The Operations Manager will support the Partners in all aspects of practice functionality, motivating and managing staff, optimising efficiency, and overall performance, ensuring Veor Surgery achieves its long-term strategic objectives in a safe and effective working environment.

They would also manage and coordinate all aspects of practice functionality, patient services, premises and Health and Safety management. This would be achieved through innovative ways of working and by supporting the partners, leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

Main duties of the job

Examples of the responsibilities will be:

supporting the partners in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities,

providing leadership and guidance to all staff, ensuring that they always adhere to policy and procedure,

implementing systems to ensure compliance with CQC regulations and standards,

assisting with the management of the clinical system, always ensuring IT security and IG compliance, responding to, and resolving all local IT issues,

in conjunction with relevant staff, ensure that compliance meetings take place, oversee agendas and that minutes are published on the practice intranet and/or distributed to staff,

ensuring that premises are properly maintained to CQC and ICB standards whilst also ensuring compliance with health and safety, fire safety, infection control, and other requirements

About us

Veor Surgery is based in Camborne and serves the surrounding area. We have 5 GPs, 2 Urgent Care Practitioners, 1 Advanced Clinical Practitioner, 1 Paramedic and 5 Nurses who also have special interests. We have a theatre suite and a coffee shop within the practice.

Each day we start with our Team Shout so that we can check in with each other and plan the day. This is an important part of making certain that we are a close and effective team.

Date posted

25 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5188-24-0000

Job locations

South Terrace

Camborne

Cornwall

TR14 0LH

Veor Surgery

South Terrace

Camborne

Cornwall

TR14 8SN

Job description

Job responsibilities

Although the following are the core responsibilities of the Operations Manager, some of the responsibilities may vary from site to site. There may be, on occasion, a requirement to carry out other duties as requested by line managers or partners, and which may often involve working to tight deadlines. This will be dependent upon factors such as workload and staffing levels.

The Operations Manager is responsible for:

a. supporting the partners in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities,

b. providing leadership and guidance to all staff, ensuring that they always adhere to policy and procedure,

c. having a thorough knowledge of current practices, policies, procedures, and protocols as they apply to Veor Surgery and ensure all staff are aware of them,

d. overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators,

e. implementing systems to ensure compliance with CQC regulations and standards,

f. in conjunction with the HR Manager, review and regularly update job descriptions and person specifications ensuring all staff are legally and gainfully employed,

g. in conjunction with the HR Manager Assist with recruitment including pre-employment checks and DBS,

h. in conjunction with the HR Manager evaluate, organise, and oversee the staff induction program,

i. in conjunction with the HR Manager implement and embed an effective staff appraisal process which will include being involved in the appraisal of staff managed by the post holder,

j. in conjunction with the HR Manager implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record,

k. assisting with the management of the clinical system, always ensuring IT security and IG compliance, responding to, and resolving all local IT issues,

l. actively encouraging and promoting the use of patient online services,

m. assisting with the updating and of the practice website and social media sites,

n. guiding staff and developing searches and audits on the clinical system,

o. reviewing and updating clinical templates ensuring they relate to current practice,

p. guiding the team to reach QOF targets (supported by the nursing and administrative leads),

q. ensuring the staff implement the practice wide approach to the management of all patient services matters,

r. managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders,

s. in conjunction with relevant staff, ensure that compliance meetings take place, oversee agendas and that minutes are published on the practice intranet and/or distributed to staff,

t. attending and contributing to relevant meetings both internally and externally,

u. communicating effectively and sensitively with patients, carers, service users, colleagues, and staff whilst respecting everyones dignity and confidentiality,

v. assuming responsibility for your own personal and professional development,

w. ensuring that premises are properly maintained to CQC and ICB standards whilst also ensuring compliance with health and safety, fire safety, infection control, and other requirements,

x. implementing any recommendations from the above, and

y. working as directed, and if required, by line managers or Partners to ensure the delivery of regulatory requirements from Integrated Commissioning Boards (ICBs), Care Quality Commission (CCG), etc.

Secondary responsibilities

In addition to the primary responsibilities, the Operations Manager may be requested to:

a. Assist with the management of the Patient Participation Group.

b. Assist with the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.

c. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.

d. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/Open Exeter etc.

e. Guide the team to reach QOF targets (supported by the nursing and administrative leads).

f. Assist with recording significant events, providing advice to staff and briefing the team at meetings as required.

g. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events.

h. Support the managing partner in the reviewing and updating of practice policies and procedures.

i. Support the practice and management team with continuous improvement and change initiatives.