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Strensham Road Surgery

Receptionist

Information:

This job is now closed

Job summary

This is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, then this job is for you! 

Main duties of the job

Duties include:

• Managing patient requests in person, on the phone and via written communication

• Booking, amending, rescheduling, and cancelling patient appointments

• Distributing prescriptions

• Action patient care follow- up arrangements as per clinicians’ instructions

• Advising patients of chargeable services and processing payments • Providing patients with information about the Practice Services

• General housekeeping of reception and waiting areas

• Arranging transport and home visits

• Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

• Maintaining and updating the practice patient database.

• Ensuring confidentiality and data protection is always observed.

About us

Our Practice list is just over 5200 patients.  4 General Practitioners. One Practice Nurse, Health care assitant and Phlebotomist.  Practice Manager, Medical secretary, Senior receptionist and 5 pro-rota reception staff.

Details

Date posted

24 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5173-24-0000

Job locations

4 Strensham Road

Balsall Heath

Birmingham

West Midlands

B12 9RR


Job description

Job responsibilities

Duties include:

• Managing patient requests in person, on the phone and via written communication

• Booking, amending, rescheduling, and cancelling patient appointments

• Distributing prescriptions

• Action patient care follow- up arrangements as per clinicians’ instructions

• Advising patients of chargeable services and processing payments • Providing patients with information about the Practice Services

• General housekeeping of reception and waiting areas

• Arranging transport and home visits

• Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

• Maintaining and updating the practice patient database.

• Ensuring confidentiality and data protection is always observed.

Job description

Job responsibilities

Duties include:

• Managing patient requests in person, on the phone and via written communication

• Booking, amending, rescheduling, and cancelling patient appointments

• Distributing prescriptions

• Action patient care follow- up arrangements as per clinicians’ instructions

• Advising patients of chargeable services and processing payments • Providing patients with information about the Practice Services

• General housekeeping of reception and waiting areas

• Arranging transport and home visits

• Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

• Maintaining and updating the practice patient database.

• Ensuring confidentiality and data protection is always observed.

Person Specification

Knowledge and Skills

Essential

  • * Ability to provide quality care
  • * Good interpersonal and communication skills
  • * Good IT skills

Desirable

  • * Arabic language (for interpreting when required)

Experience

Essential

  • Previous experience is desirable but not essential

Desirable

  • Expecience of working in a GP practice.
Person Specification

Knowledge and Skills

Essential

  • * Ability to provide quality care
  • * Good interpersonal and communication skills
  • * Good IT skills

Desirable

  • * Arabic language (for interpreting when required)

Experience

Essential

  • Previous experience is desirable but not essential

Desirable

  • Expecience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Strensham Road Surgery

Address

4 Strensham Road

Balsall Heath

Birmingham

West Midlands

B12 9RR


Employer's website

https://www.strenshamroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Strensham Road Surgery

Address

4 Strensham Road

Balsall Heath

Birmingham

West Midlands

B12 9RR


Employer's website

https://www.strenshamroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Hala Zendah

hala.zendah@nhs.net

01214403720

Details

Date posted

24 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5173-24-0000

Job locations

4 Strensham Road

Balsall Heath

Birmingham

West Midlands

B12 9RR


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