Job summary
We are currently seeking two enthusiastic and reliable part-time Receptionist/Administrators to join our committed team at Margaret Street Practice. This is a fantastic opportunity to work in a supportive, patient-focused environment, playing a vital role in the smooth running of our busy general practice.
Main duties of the job
Reception Duties
Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
Answer all incoming phone calls from patients and other healthcare professionals and divert as appropriate, and/or take and pass on messages.
Deal with a variety of administrative queries and requests from patients and clinicians as necessary.
Make/Cancel/Re-arrange appointments via the clinical system and support and assist clinicians as required.
Ensure up to date patient information is recorded. Give test results where appropriate.To be responsible for opening and locking up premises.
Clerical Duties
Support with managing prescription requests.Deal with GP IT links including amendment and deduction of patient records.Monitor incoming electronic test results to ensure prompt review by clinicians.
Process incoming digital requests.Data entry of new and temporary registrations and relevant patient information.Scan all patient information in computerised record i.e medical documents, hospital reports and letters.Photocopy documents as required.Deal with referrals to primary and secondary care.Action tasks set by clinicians via the clinical system and email.
About us
We are a 5 GP and ANP Partner Practice serving a population of 9,500 patients, we also have a dedicated and supportive Practice team of Advanced Nurse Practitioners, Minor Ailments Nurses, Mental Health Practitioner and Health Care Assistant.
We are a well established, friendly and forward-thinking Practice in Ammanford, only 5 minutes off Junction 49 of the M4.
Job description
Job responsibilities
As previously noted above.
Reviewing medical records of new patients, inputting and summarising medical history.Registering patients.Coding medical data into clinical system and computerised medical record of patient.Take part in practice performance related recalls for patients. This will include maintaining an up to date register and working on improvement.
Be involved generally in maintaining and encouraging of adequate security measures locking doors, setting security alarm where relevant.Maintain the Health and Safety of all staff, patients and visitors.
Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.
Comply and familiarise yourself with the Practice's policies and procedures.Carry out any other duties as reasonably requested by the Doctors, Practice Manager or Administration Manager.
Job description
Job responsibilities
As previously noted above.
Reviewing medical records of new patients, inputting and summarising medical history.Registering patients.Coding medical data into clinical system and computerised medical record of patient.Take part in practice performance related recalls for patients. This will include maintaining an up to date register and working on improvement.
Be involved generally in maintaining and encouraging of adequate security measures locking doors, setting security alarm where relevant.Maintain the Health and Safety of all staff, patients and visitors.
Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.
Comply and familiarise yourself with the Practice's policies and procedures.Carry out any other duties as reasonably requested by the Doctors, Practice Manager or Administration Manager.
Person Specification
Experience
Essential
- Previous experience in a Receptionist/Administrator or Customer Service role desirable but not essential.
- Excellent communication and interpersonal skills.
- Good IT skills and familiarity with Microsoft Office (EMIS/Vision experience is a plus).
- Ability to multitask and work well under pressure.
- A friendly, professional and compassionate approach.
- Full UK Driving License.
- Be available to travel between Ammanford and Tycroes sites as required.
- Be available for an 8.00 am start and be able to work at least one day until 18.30 pm
Desirable
- Experience of working in a GP practice would be helpful but not essential.
- Welsh speaker.
Person Specification
Experience
Essential
- Previous experience in a Receptionist/Administrator or Customer Service role desirable but not essential.
- Excellent communication and interpersonal skills.
- Good IT skills and familiarity with Microsoft Office (EMIS/Vision experience is a plus).
- Ability to multitask and work well under pressure.
- A friendly, professional and compassionate approach.
- Full UK Driving License.
- Be available to travel between Ammanford and Tycroes sites as required.
- Be available for an 8.00 am start and be able to work at least one day until 18.30 pm
Desirable
- Experience of working in a GP practice would be helpful but not essential.
- Welsh speaker.