Health Care Support Worker (HCSW)

Job summary

As a Health Care Support Worker/Phlebotomist, you will provide essential support to our clinical team, assisting in the delivery of patient care and helping to ensure the smooth running of the practice. This role will involve direct patient care, administrative duties, and the opportunity to develop your skills in a dynamic, patient-focused environment.

In this role, you will directly contribute to the well-being of our patients, assisting our clinical team with a wide range of essential tasks. From taking blood samples as a phlebotomist to providing compassionate hands-on care, your contributions will have a direct impact on patient outcomes. You will also play a vital role in maintaining the administrative functions of the practice, ensuring the effective management of patient information and supporting the practices operations.

We are committed to your personal and professional development, offering opportunities to enhance your skills in both clinical and administrative areas. If you are a team player with a passion for patient care and want to work in a friendly, fast-paced environment, we would love to hear from you.

Main duties of the job

Assist the clinical team in providing high-quality care, including recording vital signs (e.g., blood pressure, temperature, pulse, respiratory rate).

Perform phlebotomy as required.

Support patients during appointments, procedures, and health checks.

Prepare and assist patients for minor procedures under clinical guidance.

Collect specimens (e.g., urine, blood) ensuring proper handling and documentation.

Assist patients with mobility needs and support elderly/disabled patients.

Manage patient records confidentially using practice management software (e.g., Vision / EMIS).

Maintain, clean, and sterilize clinical equipment.

Assist with medical supplies stock control, including ordering and checking levels.

Collaborate with GPs, nurses, and staff to ensure efficient practice operation.

Maintain a clean, safe working environment, adhering to infection control and health and safety guidelines.

Ensure the practice is welcoming, offering emotional support when needed.

Provide relevant health information on lifestyle changes, preventive care, and health topics.

Support health education initiatives and assist with organizing health campaigns and services.

Participate in CPD and relevant training.

Undertake additional duties to support the clinical team.team.

About us

Margaret Street Practice is a well-established and forward-thinking NHS GP practice located in the heart of Ammanford. Patient list of 9500, with a controlled workload, highly organised practice with a well-staffed team of clinical and clerical staff, who hold weekly clinical meetings, and actively encourage the pursuit of specialist clinical interests.

Our practice serves a diverse population and is committed to providing high-quality patient care in a friendly and supportive environment. We pride ourselves on working collaboratively with our multi-disciplinary team to ensure the health and wellbeing of our patients.

As part of our ongoing commitment to delivering excellent healthcare services, we are looking for a compassionate and enthusiastic Health Care Support Worker to join our multidisciplinary team.

What We Offer:

A rewarding and diverse role with the opportunity to make a real impact on patient care.

A supportive, friendly team environment where your skills will be valued and developed.

Opportunities for ongoing training and professional development to enhance your career.

A chance to work in a dynamic, patient-focused setting, where no two days are the same.