Job responsibilities
To
support the practice nursing and administrative teams in the delivery of
clinical and administrative services, working as part of the practice
multi-disciplinary team, delivering care within their scope of practice to the
entitled patient population.
The
Healthcare Assistant will deliver and assist clinical staff in the provision of
treatment, preventative care, health promotion and patient education whilst
also supporting the administrative team on an as-required basis.
Training will be available for the appropriate candidate. Initially the post will focus on treatment room duties.
All staff at Bartholomew Medical Group have a duty to conform to the
following:
Equality, Diversity and Inclusion
A good attitude and positive action towards Equality
Diversity & Inclusion (ED&I) creates an environment where all
individuals can achieve their full potential. Creating such an environment is
important for three reasons it improves operational effectiveness, it is
morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be
routinely involved in decisions about their treatment and care. They can expect
to be treated with dignity and respect and will not be discriminated against on
any grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual
orientation.
Patients have a responsibility to treat other patients and our staff
with dignity and respect.
Staff have the right to be treated fairly in recruitment and career
progression. Staff can expect to work in an environment where diversity is
valued, and equality of opportunity is promoted. Staff will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion, or belief, sex, or sexual orientation. Staff have a responsibility to
ensure that they treat our patients and their colleagues with dignity and
respect.
Safety, Health, Environment and Fire (SHEF)
This organisation is committed to supporting and promoting opportunities
for staff to maintain their health, wellbeing, and safety.
The post holder is to manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and
patients and monitor work areas and practices to ensure they are safe and free
from hazards and conform to health, safety and security legislation, policies,
procedures, and guidelines.
All personnel have a duty to take reasonable care of health and safety
at work for themselves, their team, and others and to cooperate with employers
to ensure compliance with health and safety requirements.
All personnel are to comply with the:
Health and Safety at Work Act 1974
Environmental Protection Act 1990
Environment Act 1995
Fire Precautions (workplace) Regulations
1999
Coronavirus Act 2020
Other
statutory legislation which may be brought to the post holders attention
Confidentiality
The organisation is committed to maintaining an outstanding confidential
service. Patients entrust and permit us to collect and retain sensitive
information relating to their health and other matters pertaining to their
care. They do so in confidence and have a right to expect all staff will
respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are to be met and the
trust of our patients is to be retained, all staff must protect patient
information and provide a confidential service.
Quality and Continuous Improvement (CI)
To preserve and improve the quality of this organisations outputs, all
personnel are required to think not only of what they do but how they achieve
it. By continually re-examining our processes, we will be able to develop and
improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone working within the
organisation to look for opportunities to improve quality and share good
practice and to discuss, highlight and work with the team to create
opportunities to improve patient care.
Bartholomew Medical Group continually strives to improve work processes
which deliver healthcare with improved results across all areas of our service
provision. We promote a culture of continuous improvement where everyone
counts, and staff are permitted to make suggestions and contributions to
improve our service delivery and enhance patient care.
Staff should interpret national strategies and policies into local
implementation strategies that are aligned to the values and culture of general
practice. All staff are to contribute to investigations and root cause analyses
whilst participating in serious incident investigations and multidisciplinary
case reviews.
Induction
At Bartholomew Medical Group, you will be required to complete the
induction programme and the practice management team will support you
throughout the process.
Learning and development
The effective use of training and development is fundamental in ensuring
that all staff are equipped with the appropriate skills, knowledge, attitude,
and competences to perform their role. All staff will be required to partake in
and complete mandatory training as directed by the Lead Nurse and the Practice
Manager. It is an expectation for this
post holder to assess their own learning needs and undertake learning as
appropriate
The post holder will undertake mentorship for team members and
disseminate learning and information gained to other team members to share good
practice and inform others about current and future developments (e.g., courses
and conferences). The post holder will provide an educational role to patients,
carers, families, and colleagues in an environment that facilitates learning.
Collaborative working
All staff are to recognise the significance of collaborative working and
understand their own role and scope and identify how this may develop over
time. Staff are to prioritise their own workload and ensure effective
time-management strategies are embedded within the culture of the team.
Teamwork is essential in multidisciplinary environments and the post
holder is to work as an effective and responsible team member, supporting
others and exploring the mechanisms to develop new ways of working and work
effectively with others to clearly define values, direction and policies
impacting upon care delivery
Effective communication is essential, and all staff must ensure they
communicate in a manner which enables the sharing of information in an
appropriate manner.
All staff should delegate clearly and appropriately, adopting the
principles of safe practice and assessment of competence. Plans and outcomes by
which to measure success should be agreed.
Managing information
All staff should use technology and appropriate software as an aid to
management in the planning, implementation and monitoring of care and
presenting and communicating information.
Data should be reviewed and processed using accurate SNOMED to ensure
easy and accurate information retrieval for monitoring and audit processes.
Service delivery
Staff will be given detailed information during the induction process
regarding policy and procedure.
The post holder must adhere to the information contained within the
organisations policies and regional directives, ensuring protocols are always
adhered to.
Security
The security of the organisation is the responsibility of all personnel.
The post holder must ensure they always remain vigilant and report any
suspicious activity immediately to their line manager.
Under no circumstances are staff to share the codes for the door locks
with anyone and are to ensure that restricted areas remain effectively secured.
Likewise, password controls are to be maintained and passwords are not to be
shared.
Professional conduct
All staff are required to dress appropriately for their role.
Leave
All personnel are entitled to take leave. Line managers are to ensure
all their staff are afforded the opportunity to take 25 days leave (pro rata) each
year and should be encouraged to take all their leave entitlement.
Public holidays will
be calculated on a pro-rated basis dependent on the number of hours worked.
The following are the core responsibilities of the Healthcare Assistant.
There may be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
- Support the practice nurse with health
promotion programmes
- Carry out baseline observations such as
pulse oximitery, blood pressure, temperature and pulse rate, recording findings
accurately
- Facilitate routine and 24-hour BP
monitoring, advising patients accordingly
- Undertake wound care, dressings and
other clinical tasks as required
- Support the practice nurse with the
management of chronic disease clinics
- Carry out BMI checks as directed
- Perform
urine specimen tests
- When trained, administer certain
vaccinations
- Carry out ECGs as requested
- Ensure specimens are recorded and ready
for onward transportation
- Provide support during minor operations
as required
- Ensure fridges are cleaned routinely in
accordance with extant guidance
- Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the organisations
IPC policy
- General
housekeeping duties.
- Deliver
opportunistic health promotion where appropriate
In addition to the primary
responsibilities, the Healthcare Assistant may be requested to:
- Participate in practice audit as
directed by the audit lead
- Participate in local initiatives to
enhance service delivery and patient care
