Job summary
The Gables Medical Group has an exciting opportunity for a Care Coordinator to join our friendly and forward thinking GP practice. We are seeking an enthusiastic and motivated individual offering part-time hours, but would consider full-time hours for the right applicant.
Main duties of the job
Our Care Coordinator will play an important role within the practice to reduce health inequalities and support meeting our PCN and practice targets. They will work closely with the practice and PCN staff to identify, engage with and proactively coordinate personalised care and support planning for the most vulnerable in our community, including the frail/elderly, people living in care homes, people with mental illness and those with long-term health conditions.
About us
We are a GP practice located in Bedlington Station, Northumberland and are part of the Wansbeck Primary Care Network.
We have a clinical team of GP Partners, Salaried GP's, an Advanced Nurse Practitioner, Practice Nurses, Nursing Associate, Healthcare Assistants, PCN Mental Health Practitioners, PCN Pharmacists, PCN Pharmacy Technician and PCN Musculoskeletal Practitioners.
We have a non-clinical team of a Practice Manager, Administration Manager, Reception Manager, Reception Supervisor, Medical Secretaries, Administrators, Dispensary Manager, Dispensers, Medicines Manager and PCN Community Link Workers.
Job description
Job responsibilities
Our Care Coordinators will:
Support Clinical Leads and Multi-Disciplinary Teams in the
organisation and facilitation of MDT meetings including weekly care home
meetings and monthly Mental Health meetings.
Run reports to proactively identify eligible patients and
work to increase uptake of health checks, health documentation and other services
including self-management services.
Support with patient's engagement which will include
ensuring that information is accessible for all and having conversations with
patients and carers to increase understanding, alleviate concerns and increase
engagement and self-management.
Support people in preparing for or following-up clinical
conversations they have with primary care professionals (including health
checks) to enable them to be actively involved in managing their care and
supported to make choices that are right for them.
Use knowledge of health and social services available in the
locality including those offered by the community and voluntary sector to link
people up with these and help them overcome barriers they might encounter.
The aim is to help people improve their quality of life,
avoid unplanned admissions and reduce the effects of long-term conditions on
their well-being.
Act as a central point of contact to ensure that patients
receive the best possible holistic care, and the person is supported to achieve
the outcomes that are important to them. This is achieved by bringing together
all the information about a person's identified care and support needs and
exploring options to meet these within a single personalised care and support
plan based on what matters to the person.
Job description
Job responsibilities
Our Care Coordinators will:
Support Clinical Leads and Multi-Disciplinary Teams in the
organisation and facilitation of MDT meetings including weekly care home
meetings and monthly Mental Health meetings.
Run reports to proactively identify eligible patients and
work to increase uptake of health checks, health documentation and other services
including self-management services.
Support with patient's engagement which will include
ensuring that information is accessible for all and having conversations with
patients and carers to increase understanding, alleviate concerns and increase
engagement and self-management.
Support people in preparing for or following-up clinical
conversations they have with primary care professionals (including health
checks) to enable them to be actively involved in managing their care and
supported to make choices that are right for them.
Use knowledge of health and social services available in the
locality including those offered by the community and voluntary sector to link
people up with these and help them overcome barriers they might encounter.
The aim is to help people improve their quality of life,
avoid unplanned admissions and reduce the effects of long-term conditions on
their well-being.
Act as a central point of contact to ensure that patients
receive the best possible holistic care, and the person is supported to achieve
the outcomes that are important to them. This is achieved by bringing together
all the information about a person's identified care and support needs and
exploring options to meet these within a single personalised care and support
plan based on what matters to the person.
Person Specification
Experience
Essential
- -Experience working in a health-care environment, ideally general practice/community care in a senior/mid administration level.
- - Enrolled in or willing to undertake or qualified for appropriate training as set out by the personalised care institutes.
Desirable
- - Experience of working in a primary care setting Use of clinical systems.
- - Experience of working with people who may face health inequalities.
- - Experience of working in health, social care or other support roles which are in direct contact with people, families or carers.
Knowledge and skills
Essential
- - Administrative duties including preparing for meetings and writing minutes.
- Has attention to details, able to work accurately, identifying errors quickly and easily.
- - Has a planned and organised approach with an ability to prioritise their own workload and to meet strict deadlines.
- - Excellent communication skills, verbal and written with the ability to adjust communication style and content to suit the audience.
- - Excellent understanding of data protection and confidentiality issues Self-motivated, pro-active and able to work independently.
- - Continued commitment to improve skills and abilities in new areas of work.
- - Excellent time keeping and prioritisation skills.
- - Excellent IT skills and the ability to run reports and interpret/analyse and present data.
Desirable
- Understanding of medical technology around frailty, population health management and long-term conditions.
Other
Essential
- - Flexibility to work outside core office hours, including extended hours services.
- - DBC check.
- - Hold a valid UK driving license and have access to own transport.
Qualifications
Essential
- GCSE A-C in Maths and English, or skills level 2 Maths and English.
Desirable
- NVQ Level 3 in health and social care-related discipline.
Personal Qualities
Essential
- - Flexible, adaptable to role development.
- - Demonstrate the ability to value others.
- - Punctual and reliable.
- - Highly motivated and enthusiastic.
- - High levels of integrity and loyalty.
- - Team player.
- - Ability to work under pressure and timescales.
- - Ability to work in an environment of change to meet the needs of primary care.
Person Specification
Experience
Essential
- -Experience working in a health-care environment, ideally general practice/community care in a senior/mid administration level.
- - Enrolled in or willing to undertake or qualified for appropriate training as set out by the personalised care institutes.
Desirable
- - Experience of working in a primary care setting Use of clinical systems.
- - Experience of working with people who may face health inequalities.
- - Experience of working in health, social care or other support roles which are in direct contact with people, families or carers.
Knowledge and skills
Essential
- - Administrative duties including preparing for meetings and writing minutes.
- Has attention to details, able to work accurately, identifying errors quickly and easily.
- - Has a planned and organised approach with an ability to prioritise their own workload and to meet strict deadlines.
- - Excellent communication skills, verbal and written with the ability to adjust communication style and content to suit the audience.
- - Excellent understanding of data protection and confidentiality issues Self-motivated, pro-active and able to work independently.
- - Continued commitment to improve skills and abilities in new areas of work.
- - Excellent time keeping and prioritisation skills.
- - Excellent IT skills and the ability to run reports and interpret/analyse and present data.
Desirable
- Understanding of medical technology around frailty, population health management and long-term conditions.
Other
Essential
- - Flexibility to work outside core office hours, including extended hours services.
- - DBC check.
- - Hold a valid UK driving license and have access to own transport.
Qualifications
Essential
- GCSE A-C in Maths and English, or skills level 2 Maths and English.
Desirable
- NVQ Level 3 in health and social care-related discipline.
Personal Qualities
Essential
- - Flexible, adaptable to role development.
- - Demonstrate the ability to value others.
- - Punctual and reliable.
- - Highly motivated and enthusiastic.
- - High levels of integrity and loyalty.
- - Team player.
- - Ability to work under pressure and timescales.
- - Ability to work in an environment of change to meet the needs of primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.