PRACTICE RECEPTIONIST

Job summary

We are seeking a full-time Practice Receptionist to join our friendly and supportive reception team to work across our three family-friendly GP Practices in Calne and Sutton Benger.

This role goes beyond greeting and booking-in our patients as you will also manage several administrative tasks and handle high volume patient enquiries, both in person and electronically, while being a part of our fabulous and highly skilled team of business professionals and Clinicians. Therefore, the ideal person will be computer literate to a high standard with the ability to multi-task effectively. Previous experience of working in a health care setting is desirable but please dont let this deter you because full training will be provided!

Main duties of the job

Ensure effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with general enquires and make new and follow up appointments.

Use own judgment and communication skills to ascertain the best outcome for patients with no prior appointment booked, but who need urgent consultation are seen by the appropriate person i.e. GP, Minor Illness nurse or Health Care Assistant.

Explain practice procedures to new patients regarding all aspects of the services provided, including temporary residents.

Receive and make telephone calls as required. Take messages ensuring accuracy of detail taken from all calls to the surgery making sure all are passed promptly and to the appropriate member of staff.

Enter requests for home visits onto the computer system, making sure all details are accurate and any additional information required to carry out the visit is recorded.

Enter patient information on to the computer as required.

Open the premises at the start of the day de-active the alarm and make all necessary preparations to receive patients.

Close down all computers in reception; turn on mobile at 1800 when telephones are transferred. Check with the Duty Dr before leaving the surgery.

Undertake any other additional duties appropriate to the post as requested by the Reception Manager, Practice Manager and Partners.

About us

If you are new into the world of work or if you are a seasoned professional or perhaps you are just looking for something a little different, PHP have careers and development opportunities for you. The Partnership will give you full support to grow and develop and utilise our training opportunities we love seeing people flourish and that is why there is a whole range of opportunities on offer to help you do so. Whatever your background, PHP is committed to its L&D programme. If you opt for a training programme you will gain skills whilst studying for a recognised qualification, potentially even become a degree apprentice whilst earning a salary doing so.

All you need is the right attitude and enthusiasm for patient care, you will learn alongside a great team of people who will support you all the way. The opportunities at PHP will give you the skills for a career and PHP will remain committed to its values and give you dedicated time for any courses you may decide to do.

We live our values every day because they are an integral part of helping our business and our people thrive.

Employer details

Employer name

Patford House Partnership

Address

Patford House Surgery

8 Patford Street

Calne

Wiltshire

SN11 0EF

Employer's website

https://www.patfordhousepartnership.com/ (Opens in a new tab)

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Employer details

Employer name

Patford House Partnership

Address

Patford House Surgery

8 Patford Street

Calne

Wiltshire

SN11 0EF

Employer's website

https://www.patfordhousepartnership.com/ (Opens in a new tab)

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