Job summary
A fantastic opportunity has arisen to join our friendly practice as a Medical Receptionist in the heart of the Lake District.
The position is for 25 hours per week worked over 4-5 days,
The ideal candidates will be forward thinking, self-motivated and reliable. We are prepared to invest in training for the right candidate.
Closing date for applications is Friday 24th January 2025. Interviews will be held shortly after the closing date. Successful applicants will be contacted by email.
Main duties of the job
To be first point of contact and provide a professional and efficient reception service to patients and visitors to the practice
Receive, assist and direct patients in accessing the appropriate services or healthcare professionals
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, telephone or in writing.
Facilitate effective communication between patients, members of the primary healthcare teams, secondary and other associated healthcare agencies
Observe strict confidentiality at all times
This job description outlines the duties as currently required but may be amended to reflect future developments in the service and the impact of new technology on the role. Appropriate training will be provided to support essential skills required.
About us
We are a well-established GP training practice of 6 GP Partners, 2 Salaried GPs, 3 Practice Nurses, a Nurse Associate and a Health Care Assistant supported by Managers, Administrators and Receptionists who provide excellent clinical care to our patients
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Open up premises at the start of the day, de-activate alarm, and make all necessary preparations to receive patients.
- Sort and date stamp all incoming patient related mail.
- Distribute the mail to the relevant departments
- Scan all relevant patient correspondence onto their medical record
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Use accuRx online consultation tool to manage patient appontment enquires
- Use Onetemplate to ensure that all patient recalls are actioned.
- Use Onetemplate to ensure that patient details are current and correct, including email address and consent compliant with Information Governance
- Using your own judgment and communication skills ensure that patients are prioritised as per protocol.
- Utilise all CHEA and Community Pharmacy appointments as per protocol
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed and completed correctly.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Deal with Home visit requests in a timely manner.
- Advise patients of relevant charges for private (non General Medical Services) services, and inform finance department to raise invoices.
- Enter patient information on to the computer accurately and accurately code with Snomed codes as required.
- Accurately process new patient registrations onto the clinical system.
- Promote online services
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Workflow tasks, ensure correspondence, reports, results etc are filed/scanned promptly in to the correct patient record.
- Maintain patient records; make sure that they are kept in good repair with all necessary information on the outside cover clearly visible.
- Record and maintain death register
- Action all registration documents such as F69s and FP22s, ensure that all deductions are returned in a timely manner
- Scan and Snomed code hospital letters
- Snomed code mail received directly into EMIS from other NHS departments.
- Snomed code all telephone enquiries that are not covered under Onetemplate
- Check NHS Net account for new registrations, patient comments and any other patient correspondence daily throughout the day
- Ensure that both Outlook and TeamNet are open and checked throughout the day so that you are up to date with any urgent changes.
- Use practices text messaging service effectively to provide a quicker and more efficient service
- Complete all mandatory training in a timely manner.
- Ensure all specimens from the fridge and consultation is ready to be collected by the courier.
- Monitor reallocation lists.
- Maintain home BP monitoring and oximeter spreadsheet, contact patient patients when a machine is available.
- Keep reception guidelines up to date and filed onto TeamNet.
- Have a clear understanding of CQC requirements and legislation, and ensure your own CQC knowledge is up to date by reading the Q&A sheet provided by the practice.
- Keep your own work space clean and tidy, in compliance with clear desk policy.
- Keep waiting room and reception area clean and tidy and reporting any health and safety issues to line manager
- At the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
- Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Open up premises at the start of the day, de-activate alarm, and make all necessary preparations to receive patients.
- Sort and date stamp all incoming patient related mail.
- Distribute the mail to the relevant departments
- Scan all relevant patient correspondence onto their medical record
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Use accuRx online consultation tool to manage patient appontment enquires
- Use Onetemplate to ensure that all patient recalls are actioned.
- Use Onetemplate to ensure that patient details are current and correct, including email address and consent compliant with Information Governance
- Using your own judgment and communication skills ensure that patients are prioritised as per protocol.
- Utilise all CHEA and Community Pharmacy appointments as per protocol
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed and completed correctly.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Deal with Home visit requests in a timely manner.
- Advise patients of relevant charges for private (non General Medical Services) services, and inform finance department to raise invoices.
- Enter patient information on to the computer accurately and accurately code with Snomed codes as required.
- Accurately process new patient registrations onto the clinical system.
- Promote online services
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Workflow tasks, ensure correspondence, reports, results etc are filed/scanned promptly in to the correct patient record.
- Maintain patient records; make sure that they are kept in good repair with all necessary information on the outside cover clearly visible.
- Record and maintain death register
- Action all registration documents such as F69s and FP22s, ensure that all deductions are returned in a timely manner
- Scan and Snomed code hospital letters
- Snomed code mail received directly into EMIS from other NHS departments.
- Snomed code all telephone enquiries that are not covered under Onetemplate
- Check NHS Net account for new registrations, patient comments and any other patient correspondence daily throughout the day
- Ensure that both Outlook and TeamNet are open and checked throughout the day so that you are up to date with any urgent changes.
- Use practices text messaging service effectively to provide a quicker and more efficient service
- Complete all mandatory training in a timely manner.
- Ensure all specimens from the fridge and consultation is ready to be collected by the courier.
- Monitor reallocation lists.
- Maintain home BP monitoring and oximeter spreadsheet, contact patient patients when a machine is available.
- Keep reception guidelines up to date and filed onto TeamNet.
- Have a clear understanding of CQC requirements and legislation, and ensure your own CQC knowledge is up to date by reading the Q&A sheet provided by the practice.
- Keep your own work space clean and tidy, in compliance with clear desk policy.
- Keep waiting room and reception area clean and tidy and reporting any health and safety issues to line manager
- At the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
- Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager
Person Specification
Qualifications
Essential
- GCSE Grade 4 or above in Maths and English (or equivalent)
- A demonstrable commitment to personal development
Desirable
- NVQ in Business administration/Customer Service or proven experience
Experience
Essential
- Experience of working with the general public
- Experience of working within a team
Desirable
- Prior experience of working in a NHS environment
- Experience of working in a reception role
Knowledge and skills
Essential
- IT Skills (including Microsoft Office Suite)
- Excellent communication skills (Written and Oral)
- Ability to work as part of a multi-disciplined team or as an individual
- Ability to adhere to policy, procedures and guidance
- Problem solving and analytical skills
- Good interpersonal skills
Desirable
- Knowledge of EMIS Web clinical system
Person Specification
Qualifications
Essential
- GCSE Grade 4 or above in Maths and English (or equivalent)
- A demonstrable commitment to personal development
Desirable
- NVQ in Business administration/Customer Service or proven experience
Experience
Essential
- Experience of working with the general public
- Experience of working within a team
Desirable
- Prior experience of working in a NHS environment
- Experience of working in a reception role
Knowledge and skills
Essential
- IT Skills (including Microsoft Office Suite)
- Excellent communication skills (Written and Oral)
- Ability to work as part of a multi-disciplined team or as an individual
- Ability to adhere to policy, procedures and guidance
- Problem solving and analytical skills
- Good interpersonal skills
Desirable
- Knowledge of EMIS Web clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.