Job summary
The post-holder is a Healthcare Assistant (HCA)
The HCA works within the organisation and supports the practice nursing and administrative teams in the delivery of clinical and administrative services. This role involves working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.
Having completed the Care Certificate or equivalent qualification, the HCA will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education while also supporting the administrative team on an as-required basis.
The HCA will work under the supervision of a registered clinician while developing competencies in community-based care. The role is at Support Worker Level and as described in NHS E Primary Care and General Practice Nursing Career and Core Capabilities Framework
The post-holder will be an integral part of the general practice team.
Main duties of the job
Consult with patients and their families to undertake assessments of patient need
Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
Provide clinical support to registered nurses and other healthcare professionals within the organisation
Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
Act as a chaperone, as required
Ensure specimens are recorded and ready for onward transportation
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy
Work within national and local protocols where these exist
Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Recognise the boundaries of their practice and know when and to whom patients should be referred
Support in the delivery of enhanced services and other service requirements
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis.
About us
Our
practice is a 10 partner organisation providing general medical services to a
patient list of approximately 15,600 patients in Torbay. The organisation
formed in 1986 and is based over 2 sites, Dewerstone at Hampton Avenue and
Chatto at Chatto Road.
The
organisation offers a full range of services, all of which are detailed on the
organisation website: www.chilcotesurgery.co.uk
The
organisation was inspected by the Care Quality Commission (CQC) in November
2022 and was assessed as GOOD. The report for this inspection can be found Chilcote Surgery -
Care Quality Commission
Job description
Job responsibilities
The following are the core responsibilities of the Healthcare Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Consult with patients and their families to undertake assessments of patient need
Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
Be an integral part of the general practice team
Provide clinical support to registered nurses and other healthcare professionals within the organisation
Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
Act as a chaperone, as required
Ensure specimens are recorded and ready for onward transportation
Provide support during minor operations, as required
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy
Work within national and local protocols where these exist
Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Recognise the boundaries of their practice and know when and to whom patients should be referred
Support in the delivery of enhanced services and other service requirements
Support the administrative team on an as-required basis
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:
Participate in any audits as directed
Participate in local initiatives to enhance service delivery and patient care
Support and participate in shared learning
Job description
Job responsibilities
The following are the core responsibilities of the Healthcare Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Consult with patients and their families to undertake assessments of patient need
Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
Be an integral part of the general practice team
Provide clinical support to registered nurses and other healthcare professionals within the organisation
Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
Act as a chaperone, as required
Ensure specimens are recorded and ready for onward transportation
Provide support during minor operations, as required
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy
Work within national and local protocols where these exist
Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Recognise the boundaries of their practice and know when and to whom patients should be referred
Support in the delivery of enhanced services and other service requirements
Support the administrative team on an as-required basis
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:
Participate in any audits as directed
Participate in local initiatives to enhance service delivery and patient care
Support and participate in shared learning
Person Specification
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
Personal qualities
Essential
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to follow legal, ethical and clinical policy and procedure
- Knowledge of and ability to work to key policies and procedures
- Ability to use own initiative, discretion, and sensitivity
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Commitment to ongoing professional development
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
Desirable
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Effectively utilise resources
- Good organisational skills
- Competent in the use of MS Office and Outlook
- Demonstrate personal accountability, emotional resilience and work well under pressure
Clinical Knowledge and Skills
Essential
- Ability to undertake vaccinations
- Understanding of the principles of ECGs
- Able to perform venepuncture
- Wound care/removal of sutures and staples
- Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
- Ability to work within own scope of practice and understanding when to refer to colleagues
- Clinical IT system user skills and the ability to record accurate clinical notes
- Broad knowledge of clinical governance
- Understanding of safeguarding adults and children
- Chaperone procedure
- Understand the requirement for PSDs and associated policy
Qualifications
Essential
- Has completed the Care Certificate or equivalent qualification and as detailed within CQCs GP mythbuster 57: Health Care Assistants in General Practice
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Has worked in a primary care environment
- Understanding of infection prevention and control measures
Person Specification
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
Personal qualities
Essential
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to follow legal, ethical and clinical policy and procedure
- Knowledge of and ability to work to key policies and procedures
- Ability to use own initiative, discretion, and sensitivity
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Commitment to ongoing professional development
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
Desirable
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Effectively utilise resources
- Good organisational skills
- Competent in the use of MS Office and Outlook
- Demonstrate personal accountability, emotional resilience and work well under pressure
Clinical Knowledge and Skills
Essential
- Ability to undertake vaccinations
- Understanding of the principles of ECGs
- Able to perform venepuncture
- Wound care/removal of sutures and staples
- Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
- Ability to work within own scope of practice and understanding when to refer to colleagues
- Clinical IT system user skills and the ability to record accurate clinical notes
- Broad knowledge of clinical governance
- Understanding of safeguarding adults and children
- Chaperone procedure
- Understand the requirement for PSDs and associated policy
Qualifications
Essential
- Has completed the Care Certificate or equivalent qualification and as detailed within CQCs GP mythbuster 57: Health Care Assistants in General Practice
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Has worked in a primary care environment
- Understanding of infection prevention and control measures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
