Job responsibilities
Job
responsibilities:
- To
provide an copy typing and word processing service for
GPs and health professionals as required. This includes the typing of
letters, reports, patient referrals, minutes, memorandums, etc. in an
accurate and quality manner.
- To
organise referrals through the electronic referral service
- To
liaise with patients with regard to their hospital appointments
- To
receive incoming and initiate outgoing telephone calls in order to
facilitate timely and appropriate communications with others, taking
messages and dealing with appropriate queries.
- To
assist the practice manager with all clerical and administrative duties.
- To
make appointments, bookings and admissions as required.
- To
establish and maintain filing and administrative systems so that written
or computer information is easily accessible and secure.
- To
retrieve medical records and assist the completion of medical/insurance
records.
- File
patient records and correspondence in patient medical records.
- To
maintain the computer clinic system in an accurate and secure manner.
- To
assist with the gathering of statistics and information when required.
- To
provide cover for members of the secretarial team during periods of
sickness and annual leave.
- In
liaison with the clerk responsible, maintain adequate supplies of office
stationery in order to perform secretarial duties.
- To receive and
dispatch mail and maintain a pending system.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating
to patients, carers, colleagues, other healthcare workers or the business
of the Practice may only be divulged to authorised persons in accordance
with the Practice policies and procedures relating to confidentiality and
the protection of personal and sensitive data
Health
& Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the Practice Health
& Safety Policy, to include:
- Using
personal security systems within the workplace according to Practice guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified
Equality
and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
Development:
The post-holder
will participate in any training programme implemented by the Practice as part of
this employment, such training to include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The post-holder
will strive to maintain quality within the Practice, and will:
- Alert other team members to issues
of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
- Communicate effectively with other
team members
- Communicate effectively with
patients and carers
- Recognize peoples needs for
alternative methods of communication and respond accordingly
Contribution
to the Implementation of Services:
The post-holder
will:
- Apply Practice policies, standards
and guidance
- Discuss with other members of the
team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate