Job summary
This is an exciting opportunity to join a well regarded and forward thinking practice, covering a number of villages between Derby and Nottingham.
You will work as a part of a large administrative team, ensuring that patient queries are handled effectively and efficiently, providing information, booking appointments or signposting to other members of the team as appropriate.
Main duties of the job
Managing the email system to ensure that all communications are actioned or sent to the most appropriate person
Managing online consultation queries and booking appointments as appropriate
Supporting the scanning team to process hospital correspondence
Managing the patient registration and deductions including managing the flow of paper records
About us
Overdale Medical Practice is a busy and friendly medical practice covering a suburban area between Nottingham and Derby. We strive to offer the best possible care for our 11,000 patients and have extremely high satisfaction rates with both our patients and our staff.
We have 9 GPs, 3 ACPs, 5 nurses and a support team consisting of pharmacists, social prescribers, a first contact physiotherapist and a mental health practitioner.
You will be a member of an experienced and supportive admin team that is critical to the effective running of our business and consists of an office manager, an IT/data administrator, three medical secretaries, a recall manager and two document processors, as well as a practice manager and an operations manager.
Job description
Job responsibilities
- Manage the generic email system to ensure that all communications are actioned or sent on to the most appropriate person for example:
- Sign patients up for online access to records
- Compile summary reports for external agencies
- Pass requests for MED3s to GPs to complete
- Book appointments for patients as required
- Send patients information from their medical records
- Process repeat prescription requests where appropriate
- Manage the practices online consultation queries to ensure that they are signposted to the most appropriate team and organising appointments as required
- Manage patient registrations and deductions including managing the flow of paper records
- Support the scanning team to process hospital correspondence
- Write ad hoc letters to patients as required (such as out of area letters)
- To undertake specific assigned tasks, project support, or development / change work which may arise from time to time.
- Replenishing printer cartridges and stationery and ensuring adequate levels are in stock
- Working flexibly within the admin team to support different roles as required
- The post-holder will need to become familiar with all functions of the clinical system and their applications, plus national and local quality standards for primary care.
Job description
Job responsibilities
- Manage the generic email system to ensure that all communications are actioned or sent on to the most appropriate person for example:
- Sign patients up for online access to records
- Compile summary reports for external agencies
- Pass requests for MED3s to GPs to complete
- Book appointments for patients as required
- Send patients information from their medical records
- Process repeat prescription requests where appropriate
- Manage the practices online consultation queries to ensure that they are signposted to the most appropriate team and organising appointments as required
- Manage patient registrations and deductions including managing the flow of paper records
- Support the scanning team to process hospital correspondence
- Write ad hoc letters to patients as required (such as out of area letters)
- To undertake specific assigned tasks, project support, or development / change work which may arise from time to time.
- Replenishing printer cartridges and stationery and ensuring adequate levels are in stock
- Working flexibly within the admin team to support different roles as required
- The post-holder will need to become familiar with all functions of the clinical system and their applications, plus national and local quality standards for primary care.
Person Specification
Qualities / attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to use own judgement, resourcefulness and common sense
- Able to work flexibly
- Able to work without direct supervision and determine own workload priorities
- Able to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Other
Essential
- Flexibility of working hours / able to work at the desired times
Desirable
- Car driver
- Experience of primary care
Qualifications
Essential
- A level or equivalent
- A demonstrable commitment to professional developmen
Desirable
- IT / computing qualification
Experience
Essential
- Experience of Microsoft Office Software
Desirable
- Experience of working within an office environment
- Experience of SystmOne clinical system
- Experience of dealing with the public / patients
Knowledge and skills
Essential
- Advanced numeracy skills
- Excellent keyboard and computer skills
- Excellent communication skills
Person Specification
Qualities / attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to use own judgement, resourcefulness and common sense
- Able to work flexibly
- Able to work without direct supervision and determine own workload priorities
- Able to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Other
Essential
- Flexibility of working hours / able to work at the desired times
Desirable
- Car driver
- Experience of primary care
Qualifications
Essential
- A level or equivalent
- A demonstrable commitment to professional developmen
Desirable
- IT / computing qualification
Experience
Essential
- Experience of Microsoft Office Software
Desirable
- Experience of working within an office environment
- Experience of SystmOne clinical system
- Experience of dealing with the public / patients
Knowledge and skills
Essential
- Advanced numeracy skills
- Excellent keyboard and computer skills
- Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.