Job summary
A Medical Receptionist, or Medical Secretary, is the primary representative of a medical facility. Their duties include greeting visitors, maintaining appointments and providing direction to people in person and on the phone. The Medical Receptionist may also perform clerical work and disseminate information to medical staff.
It is the responsibility of each receptionist to assist in the smooth running of the
Practice in general, and the reception area in particular, and to project a positive and
friendly image to our patients and other professionals who may contact us either in
person or via the telephone. To facilitate patients accessing the clinical care provided by the practice. To support the GPs and Nurses in providing that care. To act as first point of contact for anyone accessing the practice
Main duties of the job
KEY RESPONSIBILITIES: To ensure that all visitors and telephone callers to the practice are greeted
professionally. To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments,
prescriptions or queries. To ensure the clinical staffs receive medical records as requested. To ensure that repeat prescriptions are generated accurately and efficiently,
within the 48 hours specified by the practice.
About us
Edgworth Medical Centreand The Surgery atEgerton & Dunscar Health Centre
Thedoctors and staff at Edgworth Medical Centre in Bolton are proud to offer the highest standard of patient focusedHealthcare. We run many clinics for themanagement ofchronic diseases such as asthma and diabetesand offer a wide variety of othermedical servicesincluding antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Job description
Job responsibilities
To have a thorough knowledge of all practice policies and procedures. To work in accordance of written protocols Provide administrative support for clinical staff. Filing patient records and correspondence when necessary. Opening and distribution or practice post. Outgoing post should be written
down in the post book. Registering new patients following the Registration Protocol. Scanning of documents onto the medical system. All scanning should be
cleared daily (both trays). To send letters to patients as necessary. Photocopying of notes and other information (in reception this includes:
ensuring enough forms are printed or photocopied: consent forms, appointment card, change of details etc.). Changing details on EMIS i.e. Change of address, telephone numbers
etc.
Other Information: Cover for other Reception team members may be required for sickness absence or holidays.
Job description
Job responsibilities
To have a thorough knowledge of all practice policies and procedures. To work in accordance of written protocols Provide administrative support for clinical staff. Filing patient records and correspondence when necessary. Opening and distribution or practice post. Outgoing post should be written
down in the post book. Registering new patients following the Registration Protocol. Scanning of documents onto the medical system. All scanning should be
cleared daily (both trays). To send letters to patients as necessary. Photocopying of notes and other information (in reception this includes:
ensuring enough forms are printed or photocopied: consent forms, appointment card, change of details etc.). Changing details on EMIS i.e. Change of address, telephone numbers
etc.
Other Information: Cover for other Reception team members may be required for sickness absence or holidays.
Person Specification
Qualifications
Essential
- Intermediate computer skills
- Confidence in dealing with people
- Communication Skills
- Empathy with patients and staff
- Thorough methodical approach to workload
- Attention to detail
- Work as part of team
- Able to Prioritise
- Able to work alone
- Empathic and caring
- Problem solving
- Friendly and good natured
- Good people skills
- Adaptable to change
Desirable
Qualifications
Essential
- Friendly and welcoming.
- Patient and understanding.
- Follow instructions and procedures.
- Work accurately and methodically.
- Work in a team but use their own initiative.
- Work with all types of people.
- Deal with people who may be angry or upset.
- Be confident using the phone.
Desirable
Person Specification
Qualifications
Essential
- Intermediate computer skills
- Confidence in dealing with people
- Communication Skills
- Empathy with patients and staff
- Thorough methodical approach to workload
- Attention to detail
- Work as part of team
- Able to Prioritise
- Able to work alone
- Empathic and caring
- Problem solving
- Friendly and good natured
- Good people skills
- Adaptable to change
Desirable
Qualifications
Essential
- Friendly and welcoming.
- Patient and understanding.
- Follow instructions and procedures.
- Work accurately and methodically.
- Work in a team but use their own initiative.
- Work with all types of people.
- Deal with people who may be angry or upset.
- Be confident using the phone.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.