Job responsibilities
Job Responsibilities
GENERAL ADMINISTRATION
- To have a thorough knowledge of all practice procedures
- Pulling/filing notes for surgeries and updating as necessary
- Processing
and distributing incoming and outgoing mail
- Filing and
retrieving paperwork/correspondence, including filing to patient records
- Computer
data entry, processing and recording information in accordance with
practice procedures
- Providing
clerical assistance to practice staff as required, including word/data
processing, filing, photocopying, and scanning
- Cover
sickness/annual leave and work reasonable overtime when required,
including some weekends.
RECEPTION
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names
and address.
- Be able to cover all reception position as necessary
- Taking
messages and passing on information
- Processing
personal and telephone requests for appointments, telephone consultations
and ensuring callers are directed to the appropriate healthcare
professional
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Ensure that
system is operational at the beginning of each day and switched over to
night service and that the answer phone operational at the end of each
day.
APPOINTMENT
SYSTEM MANAGEMENT
- Book/edit/cancel
appointments and recalls ensuring sufficient information is recorded to
retrieve medical record.
- Monitor
effectiveness of the system and report any problems or variations
required.
·
Deal with home
visit requests, carefully noting all details
·
Arrange transport
to hospital appointments for housebound patients
MEDICAL
RECORDS MANAGEMENT
- Ensure that all records accurately compiled in advance for each
consulting session.
- Retrieve and refile records as required, following records
management processes.
- Ensure correspondence, reports, results, etc., are filed in correct
record.
·
Processing repeat
prescriptions in accordance with practice guidelines
·
Handing completed
repeat prescriptions to patient and checking names and address.
CONSULTATION
ROOM PREPARATIONS
- Clearing and
re-stocking of consulting rooms as required
- Consulting
rooms prepared in readiness for each consulting session.
- Rooms are
checked at the end of each consulting session and left tidy and secure.
Other
Job Responsibilities
CONFIDENTIALITY
·
Maintain confidentiality of information, acting within the terms of
the Data Protection Act and Caldicott guidance on patient confidentiality at
all times.
·
Maintain an awareness of the Freedom of Information Act.
·
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
HEALTH
& SAFETY
·
The post-holder will manage
their own and others’ health & safety and infection control as defined in
the Practice’s Health & Safety Policy, the Practice Health & Safety
Manual, and the Practice’s Infection Control Policy and published procedures.
·
Comply with Practice health
& safety policies by following agreed safe working procedures
·
Actively report health & safety hazards and infection hazards
immediately
·
Keeping work and general areas
clean and tidy, and using appropriate infection control procedures to keep work
areas hygienic and safe from contamination.
·
Undertaking periodic infection control training (minimum annually)
·
Awareness and compliance with
national standards of infection control, hygiene, regulatory / contractual /
professional requirements, and good practice guidelines.
·
Correct personal use of
Personal Protective Equipment (PPE) and ensuring correct use of PPE by others,
advising on appropriate circumstances for use by clinicians, staff and
patients.
·
Reporting incidents using the
organisations Incident Reporting System
·
Using personal security systems within the workplace according to
Practice guidelines
·
Making effective use of training to update knowledge and skills
EQUALITY AND DIVERSITY
·
The post-holder will support, promote and maintain the Practice’s
Equality & Diversity Policy.
·
No person whether they are staff, patient or visitor should receive
less favourable treatment because of their gender, ethnic origin, age,
disability, sexual orientation, religion etc.
·
The jobholder must comply with all policies and procedures designed to
ensure equality of employment and that services are delivered in ways that meet
the individual needs of patients and their families.
PERSONAL/PROFESSIONAL DEVELOPMENT:
·
The post-holder will participate in any
training programme implemented by the practice as part of this employment, with
such training to include:
·
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
·
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
OTHER DELEGATED DUTIES
This job
description is not intended to be exhaustive - it may be changed after
consultation with the post holder. The employee shares with the employer the
responsibility for review and modification of duties.