Referrals Administrator
Thomas Walker Westgate Healthcare
The closing date is 04 April 2025
Job summary
An exciting
opportunity has arisen within the secretarial team at Thomas Walker Westgate
Healthcare. We are looking for a dynamic and enthusiastic individual to join
our existing team in supporting our consultant team to deliver excellent
patient care.
The post
holder will provide comprehensive, highly efficient administration support to
the secretarial team, which will include letters for Clinicians, email
monitoring, referrals administration, dealing with internal and external
queries, diary management and other administrative duties.
Main duties of the job
Job Responsibilities:
- Processing referrals, reports (insurance, government and solicitors) and letters.
- Dealing with telephone enquiries regarding referral letters (secretaries, hospitals, patients and outside agencies.
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Producing referrals using the e-RS electronic referral system and paper referrals when applicable, including processing of 2 Week Wait referral (2WW) within the required time frame.
- Audio typing
- Processing patient letter requests (fee paying).
- Assisting the clinical team with guidance of referrals if needed.
- Contacting the hospital/s with queries.
- File and store records as required.
- Photocopy documentation as required.
- Inputting data into the patients healthcare records as necessary.
- Managing all administrative queries as necessary.
- Carrying out system searches as requested.
- Recording of the minutes (if needed).
- Maintain a clean, tidy, effective working area at all times.
About us
Thomas Walker Westgate Healthcare are a 25,000+ patient Practice and therefore one of Peterboroughs largest practices and an active member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a very diverse population of patients. If you are enthusiastic and passionate about delivering high quality care to patients, we want to hear from you!
We are a dynamic, forward thinking practice based within the city of Peterborough, and boast an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community.
Benefits:
- Free Parking
- Access to NHS Discounts
- Employee Recognition Rewards
- Staff Training Programme
- NHS Pension Scheme
- Monthly Team Meetings
- Free Tea & Coffee
- Working within a friendly and positive team environment
- Opportunities for additional training and progression for suitable candidates
Job description
Job responsibilities
Hours: 30 hours per week or full time considered
Reports to Secretarial Lead
Job Responsibilities:
- Processing referrals, reports (insurance, government and solicitors) and letters.
- Dealing with telephone enquiries regarding referral letters (secretaries, hospitals, patients and outside agencies.
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Producing referrals using the e-RS electronic referral system and paper referrals when applicable, including processing of 2 Week Wait referral (2WW) within the required time frame.
- Audio typing
- Processing patient letter requests (fee paying).
- Assisting the clinical team with guidance of referrals if needed.
- Contacting the hospital/s with queries.
- File and store records as required.
- Photocopy documentation as required.
- Inputting data into the patients healthcare records as necessary.
- Managing all administrative queries as necessary.
- Carrying out system searches as requested.
- Recording of the minutes (if needed).
- Maintain a clean, tidy, effective working area at all times.
Any Other Duties:
Any other duties as may be determined by the Practice management team and Partners.
Job description
Job responsibilities
Hours: 30 hours per week or full time considered
Reports to Secretarial Lead
Job Responsibilities:
- Processing referrals, reports (insurance, government and solicitors) and letters.
- Dealing with telephone enquiries regarding referral letters (secretaries, hospitals, patients and outside agencies.
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Producing referrals using the e-RS electronic referral system and paper referrals when applicable, including processing of 2 Week Wait referral (2WW) within the required time frame.
- Audio typing
- Processing patient letter requests (fee paying).
- Assisting the clinical team with guidance of referrals if needed.
- Contacting the hospital/s with queries.
- File and store records as required.
- Photocopy documentation as required.
- Inputting data into the patients healthcare records as necessary.
- Managing all administrative queries as necessary.
- Carrying out system searches as requested.
- Recording of the minutes (if needed).
- Maintain a clean, tidy, effective working area at all times.
Any Other Duties:
Any other duties as may be determined by the Practice management team and Partners.
Person Specification
Experience
Essential
- Worked within General practice or a health related discipline
- At least one years experience of administrative duties related to a medical Secretary/ referrals Administrator role
- Minimum of 6 months working directly with members of the public in an NHS environment
- Experience of working as part of a team
Desirable
- Experience of answering telephone calls in a health related environment
Qualifications
Essential
- Educated to GCSE level standard A to C equivalent in English and Mathematics
Person Specification
Experience
Essential
- Worked within General practice or a health related discipline
- At least one years experience of administrative duties related to a medical Secretary/ referrals Administrator role
- Minimum of 6 months working directly with members of the public in an NHS environment
- Experience of working as part of a team
Desirable
- Experience of answering telephone calls in a health related environment
Qualifications
Essential
- Educated to GCSE level standard A to C equivalent in English and Mathematics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.