Job summary
The Glen Medical Group currently have a vacancy for a receptionist, both full and part time applicants will be considered . Are you an experienced medical receptionist looking for a change or a new challenge? or someone who would like the opportunity to train for this rewarding role? Are you a team player? We would love to hear from you.
Please note previous applicants need not apply
Main duties of the job
Applicants must have a good educational background, be of smart appearance, have excellent customer care skills and a pleasant telephone manner. They should have excellent communication skills, IT skills (Emis web an advantage but not essential) and be able to multi task in a busy but friendly environment, the ability to work under pressure is essential. They will be responsible for greeting patients and answering telephone queries, processing repeat prescriptions as well as data entry and scanning documents via emis workflow.
In return you will - receive comprehensive training, become part of an efficient, but supportive and friendly reception team and a valued member of an inclusive wider practice team where your contribution to our team monthly meetings is listened to and valued.
About us
The Glen Medical Group is a busy training practice with approx 11,000 patients. We have 5 GPs, 3 trainee GPs, 1 Advanced Nurse practitioner, 1 Pharmacist, 3 Practice nurses, 1 Nurse associate ,1 Health care assistant. We also have various attached PCN staff such physios/pharmacists and social prescribers based at the practice. All of these roles are supported by our Administration/secretarial and reception team who play a vital part in the day to day running of the practice.
Job description
Job responsibilities
To ensure the clinicians are able to provide an effective, efficient and caring service to the
Practice population.
Dealing with
patients through sensible use of initiative, flexible approach and working to
consistent high standards.
Through
development of skills, you will be expected to prioritise tasks effectively and
efficiently.
see the attached document for full details of the job description -
Job description
Job responsibilities
To ensure the clinicians are able to provide an effective, efficient and caring service to the
Practice population.
Dealing with
patients through sensible use of initiative, flexible approach and working to
consistent high standards.
Through
development of skills, you will be expected to prioritise tasks effectively and
efficiently.
see the attached document for full details of the job description -
Person Specification
Experience
Essential
- Reception experience,
- Telephone experience,
- Customer Services experience,
- Patient request and complaint resolution,
- Dealing with the public
Desirable
- Experience within General Practice
- Completion of administrative processes and procedures
Skills, abilities and personal atributes
Essential
- Good verbal and written communication skills
- Listening
- Basic Numeracy
- People handling
- Ability to multi task
- Common sense
- Logical thinking
- Attention to detail
- Demonstrate use of initiative
- Able to review/reflect and prioritise
- The post will require VDU eye and keyboard, limited bending
- Enthusiastic
- Team player
- Diplomatic
- Commitment to the role
- A calm approach to stressful situation
- Sense of urgency as appropriate
Desirable
- Advanced computer skills
- Forward planning
- Commitment to basic Equal Opportunities
Qualifications
Essential
- 4 GCSEs at Grade C or above (or equivalent) to include English and maths
- IT skills
Desirable
- Knowledge of the NHS,
- Emis experience
- Good general knowledge
Person Specification
Experience
Essential
- Reception experience,
- Telephone experience,
- Customer Services experience,
- Patient request and complaint resolution,
- Dealing with the public
Desirable
- Experience within General Practice
- Completion of administrative processes and procedures
Skills, abilities and personal atributes
Essential
- Good verbal and written communication skills
- Listening
- Basic Numeracy
- People handling
- Ability to multi task
- Common sense
- Logical thinking
- Attention to detail
- Demonstrate use of initiative
- Able to review/reflect and prioritise
- The post will require VDU eye and keyboard, limited bending
- Enthusiastic
- Team player
- Diplomatic
- Commitment to the role
- A calm approach to stressful situation
- Sense of urgency as appropriate
Desirable
- Advanced computer skills
- Forward planning
- Commitment to basic Equal Opportunities
Qualifications
Essential
- 4 GCSEs at Grade C or above (or equivalent) to include English and maths
- IT skills
Desirable
- Knowledge of the NHS,
- Emis experience
- Good general knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.