Pharmacy Technician

Job responsibilities

1. Working in a wider team

Develop positive and professional working relationships with colleagues.

2. Code of Conduct

The post holder must comply with the code of conduct as laid down in the Employees Handbook.

3. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

4. Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.

5. Data Protection - GDPR

All employees must adhere to the PCN Policy on the Protection and use of Personal Information, which provides guidance on the use and disclosure of information. The PCN also has a range of policies for the use of computer equipment and computer-generated information. These policies detail the employees legal obligations and include references to current legislation. Copies of the policy on the protection and use of personal information, and other information technology, can be found in the PCN policies and procedures manual.

6. Risk Management

The post-holder will be responsible for adopting the risk management culture and ensuring that they identify and assess all risks to the systems, processes and environment and report such risks for inclusion within the PCN risk register.

Attend mandatory and statutory training, report all incidents/accidents, including near misses, and report unsafe occurrences

7. Personal/Professional Development

The post-holder will participate in any training programme implemented by the Network as part of this employment, such training including:

Participation in an annual individual Appraisal and Development Review, including taking responsibility for maintaining a record of own personal and/or professional development.

Participation in Practice Learning sessions as appropriate.

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

The jobholder will be encouraged to develop personal and professional skills.

8. Quality

The post-holder will strive to maintain quality within the PCN, and will:

Alert other PCN Team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

9. Communication:

The post-holder should recognize the importance of effective communication within the team and will:

Communicate effectively and respectfully with colleagues, patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

External communication will be with patients NHS bodies, and other GP practices and service providers.

10. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCNs Health & Safety Policy.

11. Other Duties

There may be a requirement to undertake other duties as may reasonably be required to support the Practices. These may be based at other the Practice managed locations.

This is not intended to be an exhaustive list of responsibilities, and it is expected that the post-holder will participate in a wide range of activities.

Skills and abilities

Essential

• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
• Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals. Whilst recognising peoples needs for alternative methods of communication
• Able to effectively manage allocated resources
• Able to interpret and analyse prescribing data

Personal Qualities

Essential

• Works effectively independently and as a member of a team
• Flexible approach
• Adaptability, flexibility and ability to cope with uncertainty and change
• Able to undertake the demands of the post with reason adjustments if required
• Excellent time keeping and prioritisation skills

Qualifications

Essential

• Registration with the General Pharmaceutical Council (GPhC)
• BTEC/NVQ level 3 or equivalent in pharmaceutical science/pharmacy services
• Evidence of continued professional development

Knowledge

Essential

• Good clinical pharmacy knowledge including terminology

Desirable

• Relevant advanced theoretical and practical knowledge of Primary Care Networks, General Practice and evidence based medicine
• Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the organisation(s)
• Understand the aims of current healthcare policy within the PCN
• An appreciation of NHS agenda and government targets

Experience

Essential

• Understanding of clinical knowledge and principles of evidence based healthcare
• Experience of dealing with a range of clinical conditions

Desirable

• Experience of working within a primary care, community or hospital setting
• Experience of EMIS
• Minimum of 2 years post qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).