Leek and Biddulph PCN

Administration Assistant

Information:

This job is now closed

Job summary

This is an exciting opportunity to join Leek & Biddulph Primary Care Network as an Administrative Assistant.

Working as part of the PCN team, the successful candidate will play a crucial role in delivering a high quality administration service. The successful candidate will undertake roles such as supporting the PCN team members with the appointments book and ensuring all appointments are set up for our patient facing staff. These include Occupational Therpists, Dietitians, Mental Health Practitioners and many more. They will work alongside the PCN Management and Administration team to co ordinate diaries to arrange meetings and events, along with daily administration tasks, and assist with planning and delivery of PCN projects. This exciting role is an opportunity to develop within a Primary Care Network and gain lifelong skills.

If you would like to know more about the role, we would very much welcome a discussion with you please contact Lisa Dulson, Business Manager at Lisa.Dulson@northstaffsccg.nhs.uk. This role is ideally 37.5hrs a week but part time will be considered.

Interviews will take place on 23/05/2022.

Main duties of the job

We are looking for somebody to join us who is eager to learn and develop their skills.

If you have what it takes and have the experience as follows, we would like to hear from you:

  • Candidate must have equivalent to Grade C or above in Mathematics and English.
  • Ability to forfill general Administration duties, filing, scanning, photocopying, minute taking, processing of invoices, answering the telephone, accommodation booking enquiries, processing of payments etc.
  • A good telephone manner with the ability to show initiative and flexibility in answering queries from patients/Practices.
  • Excellent communicational skills.
  • Ability to multi task and prioritise workloads and use your initiative.
  • Ability to take on the responsibility of ordering stationary, PPE and other supplies.
  • Ability to schedule meetings, virtual or face to face and co-ordinate diaries.

Applicants with EMIS experience is advantageous, but not essential as full training will be given.

Applicants are preferred to have a full driving licence as you many be expected to travel between Leek and Biddulph.

About us

Leek and Biddulph PCN are a group of five GP practices working together to focus on local patient care. We are a multi-disciplinary team, covering Leek and Biddulph, responsible for the healthcare of just over 50,000 patients. We are led by Dr Neil Briscoe our PCN Clinical Director and a supportive management team.

We are a very forward thinking and innovative PCN who have recently become the first PCN in North Staffordshire to convert to a Limited Company. We utilise to the full, the skills and experience of our team members which includes Clinical Pharmacists, Pharmacy Technicians, Occupational Therapists, Dietitians, Physiotherapists, Social Prescribers and a Mental Health Practitioner. We have a flexible approach to working patterns and generous terms and conditions including the NHS Pension.

We are supportive of professional development and pride ourselves on developing new roles in a collaborative and friendly environment.

Details

Date posted

25 April 2022

Pay scheme

Other

Salary

£18,870 a year (Full time equivalent)

Contract

Fixed term

Duration

22 months

Working pattern

Full-time, Part-time

Reference number

A5111-22-9132

Job locations

Leek & Biddulph PCN

And all Practices within

ST13 6JB


Job description

Job responsibilities

· Develop and maintain good relationships with all stakeholders involved in the PCN.

· Manage the PCN Facebook posts and all other media including social media, newspapers and radio stations, staff, partner and public communications, including the PCN newsletter.

· Produce promotional materials for the PCN, and ensure that these are circulated accordingly.

· Assist the PCN Support Officer and wider ARRS team with the organization of promotional events, drop in clinics etc.

· Support PCN team members with formatting and branding documentation.

· Support PCN team members with the EMIS appointment book and ensure appropriate appointment slots are set up.

· Send remittances to member practices.

· Ensure any invoices or payments outstanding are monitored and chased to ensure the PCN receives payment.

· Order Stationary, PPE and other supplies.

· Provide short term admin/reception support to PCN practices if they are experiencing a staffing crisis.

· Stock take and tracking and logging of PCN assets via an up to date Asset Register.

· To undertake general office duties such as answering the telephone, filing, scanning, photocopying etc.

· Any other admin support for the PCN team as required.

· Liaise with successful candidates to ensure all pre-employment checks are carried out effectively.

· Maintain a suitable filing system for HR files.

· Ensure that the health, safety and welfare of themselves and others affected by their actions or omissions is considered at all times.

· Ensure that the confidentiality of all PCN materials, practice information and, where applicable, patient and staff identifiable information is dealt with in accordance with PCN, practice and legal data management requirements

· Attend training, courses, meetings relevant to this post and the primary care network development.

· Schedule meetings (including MS teams).

· Record minutes and actions from monthly PCN Board meetings.

· Keep PCN Board action tracker up to date and ensure that actions are completed in a timely manner.

· Send virtual invitations and agendas for Patient Locality Meetings

· Send invitations for PCN Care Home MDT meetings

- Organise PCN MDT team meetings and ensure actions are recorded and completed.

Job description

Job responsibilities

· Develop and maintain good relationships with all stakeholders involved in the PCN.

· Manage the PCN Facebook posts and all other media including social media, newspapers and radio stations, staff, partner and public communications, including the PCN newsletter.

· Produce promotional materials for the PCN, and ensure that these are circulated accordingly.

· Assist the PCN Support Officer and wider ARRS team with the organization of promotional events, drop in clinics etc.

· Support PCN team members with formatting and branding documentation.

· Support PCN team members with the EMIS appointment book and ensure appropriate appointment slots are set up.

· Send remittances to member practices.

· Ensure any invoices or payments outstanding are monitored and chased to ensure the PCN receives payment.

· Order Stationary, PPE and other supplies.

· Provide short term admin/reception support to PCN practices if they are experiencing a staffing crisis.

· Stock take and tracking and logging of PCN assets via an up to date Asset Register.

· To undertake general office duties such as answering the telephone, filing, scanning, photocopying etc.

· Any other admin support for the PCN team as required.

· Liaise with successful candidates to ensure all pre-employment checks are carried out effectively.

· Maintain a suitable filing system for HR files.

· Ensure that the health, safety and welfare of themselves and others affected by their actions or omissions is considered at all times.

· Ensure that the confidentiality of all PCN materials, practice information and, where applicable, patient and staff identifiable information is dealt with in accordance with PCN, practice and legal data management requirements

· Attend training, courses, meetings relevant to this post and the primary care network development.

· Schedule meetings (including MS teams).

· Record minutes and actions from monthly PCN Board meetings.

· Keep PCN Board action tracker up to date and ensure that actions are completed in a timely manner.

· Send virtual invitations and agendas for Patient Locality Meetings

· Send invitations for PCN Care Home MDT meetings

- Organise PCN MDT team meetings and ensure actions are recorded and completed.

Person Specification

Qualifications

Essential

  • - GCSE grade C or above in Mathematics and English.

Experience

Essential

  • - Experience of admin duties including taking notes of meetings.
  • - Experience of dealing with customers or patients both face to face and over the telephone.
  • - Experience of managing a busy workload.

Desirable

  • - Experience in Primary Care

Knowledge and skills

Essential

  • - Excellent communication skills
  • - Ability to multitask and prioritise workloads using your initiative.
  • - Ability to produce accurate work.
  • - Good working knowledge of Microsoft Office packages.
  • - Ability to take accurate notes of meetings.
  • - Ability to work as part of a team.
Person Specification

Qualifications

Essential

  • - GCSE grade C or above in Mathematics and English.

Experience

Essential

  • - Experience of admin duties including taking notes of meetings.
  • - Experience of dealing with customers or patients both face to face and over the telephone.
  • - Experience of managing a busy workload.

Desirable

  • - Experience in Primary Care

Knowledge and skills

Essential

  • - Excellent communication skills
  • - Ability to multitask and prioritise workloads using your initiative.
  • - Ability to produce accurate work.
  • - Good working knowledge of Microsoft Office packages.
  • - Ability to take accurate notes of meetings.
  • - Ability to work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leek and Biddulph PCN

Address

Leek & Biddulph PCN

And all Practices within

ST13 6JB


Employer's website

https://www.leekhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Leek and Biddulph PCN

Address

Leek & Biddulph PCN

And all Practices within

ST13 6JB


Employer's website

https://www.leekhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Business Manager

Lisa Dulson

Lisa.Dulson@NorthStaffsCCG.nhs.uk

Details

Date posted

25 April 2022

Pay scheme

Other

Salary

£18,870 a year (Full time equivalent)

Contract

Fixed term

Duration

22 months

Working pattern

Full-time, Part-time

Reference number

A5111-22-9132

Job locations

Leek & Biddulph PCN

And all Practices within

ST13 6JB


Supporting documents

Privacy notice

Leek and Biddulph PCN's privacy notice (opens in a new tab)