Head Receptionist - St Johns Medical Centre, Altrincham

Job description

Job responsibilities

Main Duties of a Head Receptionist

• Managing the reception team Managing recruitment and the induction process for new receptionist.
• Complete reception rotas ensuring all duties are covered
• Monitor practice reception procedures and advise on changes
• Ensure the reception area is kept tidy at all times.
• Complete all receptionist appraisals on a yearly basis and reviews for new receptionist.
• Complete return to work interviews for the reception team.
• Perform any other duties assigned by the Office Manager or Practice Manager.
• Deal with patient complaints regarding reception, appointments or prescriptions.

• Dealing with appointment, home visit and telephone requests. Booking, amending, and cancelling patient appointments
• Processing of repeat prescriptions in accordance to practice guidelines
• Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Filing and retrieving paperwork Taking messages and passing on information
• Keeping the reception area tidy and free from obstructions and clutter
• Ensure patient confidentiality
• Complete annual mandatory training

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Experience

Essential

• Experience of managing a team
• Flexible approach to undertaking a wide variety of tasks
• Highly Motivated
• Experience of answering telephone calls in a high call volume
• environment
• Experience of working as part of a team
• Experience of Customer service

Desirable

• Experience of working in a busy NHS environment
• Experience of using Microsoft Word and Excel
• Experience of clinical systems, Emis web, Docman and Ask my GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Johns Medical Centre

Address

Altrincham Health & Wellbeing Centre

33 Market Street

Altrincham

Cheshire

WA14 1PF

Employer's website

https://www.stjohnsmedicalcentre.co.uk (Opens in a new tab)