Job responsibilities
Receive, assist and
direct patients in accessing the appropriate service or healthcare professionalin a courteous, efficientand effective way.
Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
Facilitate
effective communication between patients, healthcare professionals, secondary
care and other associated healthcare agencies.
Job
responsibilities:
Ensure an effective and efficient reception service is provided to
patients and any other visitors to the Practice
Ensure efficiency of appointment system and monitor flow of patients
into consulting and treatment rooms
Deal with all general enquiries, explain procedures and make new and
follow-up appointments.
Ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
Undertake office procedures e.g. e-mails, photocopying, filing
Maintain accurate patient information on the clinical system
Understand the Practice computer system and utilize the system to ensure
efficiency.
Retrieve and re-file hardcopy records as required, ensuring strict
alphabetical order is adhered to
Ensure prescriptions are filed ready for collection, ensuring strict
alphabetical order is adhered to
Ensure all prescriptions not collected after 6 months are identified and
brought to the attention of the Prescribing Administrator
Ensure that waiting room remains tidy at all times
Ensure patient education leaflets are re-stocked and leaflet racks
replenished as appropriate
Attend training events as appropriate to your role and as directed by
the management team.
Attend scheduled Practice meetings and Practice workshops (time back in
lieu will be given if these events are scheduled outside of your working hours)
Ensure all confidential documentation for disposal is dealt with in the
appropriate manner i.e. shredded
Premises:
Open up premises at the start of the
day when first to arrive, de-activate alarm and make all necessary preparations
to receive patients.
When last to leave at the end of
the day, ensure that the building is totally secured, internal lights are off
and the alarm activated.
Ensure that all new patients are registered onto the computer system
promptly and accurately
Ensure Patient tasks are regularly reviewed and the appropriate action
taken in a timely manner.
Action requests for ambulance transportation and complete all relevant
documentation.
Ensure complaints are dealt with quickly sympathetically referring to
the management team as appropriate.
Ensure all significant events, actual and near misses are brought to the
attention of the management team.
Remain up to date with all information relating to CQC ensuring that all
Practice protocols and policies are fully read and understood.
Explain Practice arrangements and formal requirements to new patients
and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take
messages, ensuring careful recording of all relevant details
Deal with requests for home visits, ensuring careful recording of all
relevant details and refer to Duty Doctor.
Advise patients of relevant charges for private (non General Medical
Services) services, accept payment and issue receipts for same.