Job responsibilities
Main Duties and Responsibilities
- Greet patients and visitors to the practice
- Book in, amend and cancel patient appointment
inline with practice appointments procedures ensuing optimum efficiency of the
appointment system
- Ensure that patients without appointments but
who need 'urgent consultations are booked into appropriate slots and referred
to a GP where necessary.
- Receive and accurately record requests for home
visits, assessing urgency in accordance with the Practices protocols. Print
off home visit summary sheets.
- Ensure
computerised appointment system is up-to-date.
- Respond and/or redirect all patient and visitor
requests accordingly.
- Explain practice arrangements and formal
requirements to new patients and temporary residents, ensure procedures are
completed.
- Set-up of new patients onto the computer system.
- Advise patients of relevant charges for private
services, accept payment and issue receipts for same.
- Produce repeat prescriptions according to
practice procedures and ensure timely distribution of completed prescriptions.
- Ensure correspondence, reports, results etc. are
filed electronically in correct patient record
- Ensure reception and waiting areas are kept neat
and tidy
- Re-stocking of information leaflets as
appropriate
- Answering incoming telephone calls, ensuring
calls are documented and redirected accordingly.
- Undertake
administration tasks as allocated on
- Ensure up-to-date maintenance of both
computerised and manual filing systems (i.e. patient notes).
- This job description is not exhaustive and may
be adjusted periodically after review and consultation. You will also be
expected to carry out any reasonable duties, which may be requested from
time-to-time.
- Work safely at all times in accordance with
Legislative requirements and Practice Policy and Procedures.
Confidentiality:- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have
the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have
access to confidential information relating to patients and their carers, practice staff and other
healthcare workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of personal and sensitive
Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and
security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way
and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to
include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this
employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills
and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under
supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and
will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect
own work
- Participate in audit where appropriate
