Job summary
This is a great opportunity for an experienced Medical Receptionist, or someone with relevant experience from a different sector, to join our lovely Practice based in South Liverpool and to become part of a supportive and friendly team.
You will be responsible for providing an efficient reception service to our patients.
Your duties will include booking appointments, sign posting to other services, answering telephone calls quickly and effectively while offering polite and friendly assistance, ordering repeat prescriptions, dealing with incoming mail, and helping where needed. You should also ensure that patient confidentiality is always maintained. You'll need to have excellent customer service and communication skills, as well as attention to detail and accuracy.
Main duties of the job
You will be responsible for providing an efficient reception service to our patients.
Your duties will include booking appointments, sign posting to other nhs services, answering telephone calls quickly and effectively while offering polite and friendly assistance, ordering repeat prescriptions, dealing with incoming mail, and helping where needed. You should also ensure that patient confidentiality is always maintained. You'll need to have excellent customer service and communication skills, as well as attention to detail and accuracy.
About us
Friendly and supportive workplace
NHS Pension
Breaks provided
5 weeks annual leave plus bank holidays
Job description
Job responsibilities
As a receptionist you have a very
important role to play in helping us to provide the best possible care for our
patients, as you are the first contact with the patient. Good general practice
depends on team work and you are a valid member of the team. You are
responsible for much of the day-to-day organisation of the practice and all
other workers in the practice depend on your efficiency.
Why Care Navigators are important
The reception patients receive
when they come to the practice has a strong influence on how they think about
us, talk about us, and relate to us in the future. Patients who think of us as
being caring and thoughtful are likely to be less demanding and more tolerant
of our shortcomings.
Receptionists have the difficult
task of satisfying the demands of patients while at the same time running the
surgeries to the satisfaction of the Doctors. Keeping parties happy needs
patience, skill, maturity and understanding. It also needs support from the
Doctors, and appropriate training.
Job description
Job responsibilities
As a receptionist you have a very
important role to play in helping us to provide the best possible care for our
patients, as you are the first contact with the patient. Good general practice
depends on team work and you are a valid member of the team. You are
responsible for much of the day-to-day organisation of the practice and all
other workers in the practice depend on your efficiency.
Why Care Navigators are important
The reception patients receive
when they come to the practice has a strong influence on how they think about
us, talk about us, and relate to us in the future. Patients who think of us as
being caring and thoughtful are likely to be less demanding and more tolerant
of our shortcomings.
Receptionists have the difficult
task of satisfying the demands of patients while at the same time running the
surgeries to the satisfaction of the Doctors. Keeping parties happy needs
patience, skill, maturity and understanding. It also needs support from the
Doctors, and appropriate training.
Person Specification
Experience
Essential
- Customer Service Skills
- Use of EMISWeb - in house training will be provided
- Knowledge of medical terminology
Desirable
- Experience in General Practice ideal but not essential
Person Specification
Experience
Essential
- Customer Service Skills
- Use of EMISWeb - in house training will be provided
- Knowledge of medical terminology
Desirable
- Experience in General Practice ideal but not essential
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).