Medical Receptionist/Care Coordinator

Bovey Tracey & Chudleigh Practice

The closing date is 17 April 2025

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Job summary

Job Purpose:

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

Key duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice receptionist and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Administration Assistant or Reception Team Leader dependent on current and evolving practice workload and staffing levels:

  • To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
  • To effectively handle messages as part of the healthcare team.
  • To use the practice computer system to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with practice procedures.
  • To action pathology results received over the electronic link in accordance with practice procedures.
  • To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
  • To action tasks as requested by the GP in accordance with practice procedure.
  • To read code correspondence into patients computerised records.
  • To scan incoming mail into patients records in accordance with the practice procedure.
  • To report complaints, comments and significant incidents from patients, visitors and staff; to the Primary Care Manager in compliance with practice policy.

About us

Organisation: Bovey Tracey & Chudleigh Practice

Reports to: Senior Administration Assistant

Responsible to: Practice Manager

No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.

Date posted

27 March 2025

Pay scheme

Other

Salary

£12.21 an hour Salary DOE

Contract

Permanent

Working pattern

Part-time

Reference number

A5093-25-0005

Job locations

Riverside Surgery

Le Molay-littry Way

Bovey Tracey

Newton Abbot

Devon

TQ13 9QP


Tower House Surgery

Market Way

Chudleigh

Newton Abbot

Devon

TQ13 0HL


Job description

Job responsibilities

Job description

THE BOVEY TRACEY AND CHUDLEIGH PRACTICE

JOB DESCRIPTION

Job details:

Job title: Receptionist/Care Coordinator

Base:Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.

Start Pay negotiable depending on experience £12.21 but negotiable DOE

Job purpose:

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Contribution to the implementation of services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Job Types: Part-time

Salary: From £12.21 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Sick pay

Schedule:

  • Monday, Tuesday, Thursday and Friday (Wednesday off) (4x days to suit Practice requirements)

Work Location: In person

Job description

Job responsibilities

Job description

THE BOVEY TRACEY AND CHUDLEIGH PRACTICE

JOB DESCRIPTION

Job details:

Job title: Receptionist/Care Coordinator

Base:Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.

Start Pay negotiable depending on experience £12.21 but negotiable DOE

Job purpose:

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Contribution to the implementation of services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Job Types: Part-time

Salary: From £12.21 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Sick pay

Schedule:

  • Monday, Tuesday, Thursday and Friday (Wednesday off) (4x days to suit Practice requirements)

Work Location: In person

Person Specification

Qualifications

Essential

  • Good level of education

Experience

Essential

  • Computer/IT Skills
  • Good communication skills - written and verbal
  • Ability to be able to prioritise tasks and work under pressure
  • Confidential and positive manner
  • Willing to learn new skills and rise to new challenges
  • Able to work between 8.30am - 6pm

Desirable

  • Experience of working in the NHS
  • Knowledge of medical terminology
Person Specification

Qualifications

Essential

  • Good level of education

Experience

Essential

  • Computer/IT Skills
  • Good communication skills - written and verbal
  • Ability to be able to prioritise tasks and work under pressure
  • Confidential and positive manner
  • Willing to learn new skills and rise to new challenges
  • Able to work between 8.30am - 6pm

Desirable

  • Experience of working in the NHS
  • Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bovey Tracey & Chudleigh Practice

Address

Riverside Surgery

Le Molay-littry Way

Bovey Tracey

Newton Abbot

Devon

TQ13 9QP


Employer's website

https://www.towerhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bovey Tracey & Chudleigh Practice

Address

Riverside Surgery

Le Molay-littry Way

Bovey Tracey

Newton Abbot

Devon

TQ13 9QP


Employer's website

https://www.towerhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Receptionist/Administrator

Mandy Tree

mandy.tree@nhs.net

01626832666

Date posted

27 March 2025

Pay scheme

Other

Salary

£12.21 an hour Salary DOE

Contract

Permanent

Working pattern

Part-time

Reference number

A5093-25-0005

Job locations

Riverside Surgery

Le Molay-littry Way

Bovey Tracey

Newton Abbot

Devon

TQ13 9QP


Tower House Surgery

Market Way

Chudleigh

Newton Abbot

Devon

TQ13 0HL


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