Job summary
Job Title: Apprentice Receptionist/Administrator
Base: Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the 2 sites.
Rate of Pay: From £8.00 per hour - negotiable depending on experience
Hours: 34 hours per week
Main duties of the job
Job Purpose:
To work as part of a team to ensure the provision of efficient and effective reception, administration and secretarial services to all surgery users.
Key Duties &Responsibilities:
- To provide friendly and efficient reception services to patients and visitors to the surgery, both at front-desk reception and on the telephone
- To use computer system to register patients, make appointments, prepare repeat prescriptions and up-date patient data in accordance with Practice Procedures.
- Maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence
Knowledge, Skills and Experience Required
- Good level of general education
- IT Skills
- Effective communication and interpersonal skills
- Ability to work as part of a team and independently
- Ability to organise and prioritise effectively
- Enjoy working in a public facing environment
Training
- NVQ Level 2 - Customer Service Apprenticeship
- Full In-House Training will be provided
About us
The Bovey Tracey & Chudleigh Practice aims to provide the highest standard of care to our patients and their families through a quality, safe and patient-centred approach. We have two purpose built surgeries with excellent facilities - Riverside Surgery, Bovey Tracey & Tower House Surgery, Chudleigh.
As an employer we regularly offer apprenticeship opportunities within our Reception Team and provide support and training whilst working towards their NVQ2 in Customer Services. In 2017 we were awarded Employer of the Year Certificate of Recognition for Supporting Lifelong Learning within the Workplace by Education & Training Skills Ltd for our continued commitment to supporting apprentices.
Job description
Job responsibilities
Key duties and responsibilities:
- To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
- To effectively handle messages as part of the healthcare team.
- To use the practice computer system to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with practice procedures.
- To action pathology results received over the electronic link in accordance with practice procedures.
- To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
- To action tasks as requested by the GP in accordance with practice procedure.
- To read code correspondence into patients computerised records.
- To scan incoming mail into patients records in accordance with the practice procedure.
- To report complaints, comments and significant incidents from patients, visitors and staff; to the Practice Manager in compliance with practice policy.
Job description
Job responsibilities
Key duties and responsibilities:
- To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
- To effectively handle messages as part of the healthcare team.
- To use the practice computer system to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with practice procedures.
- To action pathology results received over the electronic link in accordance with practice procedures.
- To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
- To action tasks as requested by the GP in accordance with practice procedure.
- To read code correspondence into patients computerised records.
- To scan incoming mail into patients records in accordance with the practice procedure.
- To report complaints, comments and significant incidents from patients, visitors and staff; to the Practice Manager in compliance with practice policy.
Person Specification
Knowledge & Skills
Essential
- Computer/IT Skills
- Good communication skills - written and verbal
- Ability to be able to prioritise tasks
- Confident and positive manner
- Willing to learn new skills and rise to new challanges
- Able to work between 8.30am - 6pm
Desirable
- Experience of working in a customer facing environment
Qualifications
Essential
- Good level of general education including GCSE in English
Person Specification
Knowledge & Skills
Essential
- Computer/IT Skills
- Good communication skills - written and verbal
- Ability to be able to prioritise tasks
- Confident and positive manner
- Willing to learn new skills and rise to new challanges
- Able to work between 8.30am - 6pm
Desirable
- Experience of working in a customer facing environment
Qualifications
Essential
- Good level of general education including GCSE in English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).