Practice Administrator

Job description

Job responsibilities

• • Provide admin support for the Learning disabilities DES.
  • Provide admin support for Care Home annual reviews as part of the care home DES.
  • Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate.
  • Assisting the practice manager and clinical team with audit searches and projects as necessary.
  • Enter read codes appropriate to diagnosis and treatment information received from secondary care providers on to the SystmOne clinical system.
  • Check the Cytology report and read code as appropriate.
  • Send out recalls for Shingles, Pneumococcal, Spironolactone, DOACs, B12s, PSAs, DMARDS, Amiodarone, Enhanced Services and assisting nurses with monthly recalls for Asthma, COPD and Diabetes
  • Collate information from home BP monitor record sheets and add to SystmOne notify GPs as per practice protocol
  • Provide a typing service for the practice GPs when the secretary is on annual leave.
  • Provide cover for all aspects of secretarial work when the secretary is on annual leave.
  • Compiling and despatching PPA and enhanced services claims.
  • Partake in audits as directed by the clinical lead
  • Order medication for home visit boxes, updating spreadsheet as required.
  • Other ad-hoc duties include recording and allocating insurance reports, Fundoscopies, Bone density scans, sending diabetic eye screening registration forms, company ordered stoma products. Setting up protocols in SystmOne.
  • Action GP2GP tasks and integrate the records.
  • Check patient records for sensitive information when they request access to their detailed coded records.
  • Record A&E attendances in line with practice protocol
  • Check failed SMS weekly and update records
  • Monitoring tasks from GPs daily and assigning home visits to the Network phlebotomist
  • Opening up procedures as required

  In addition to the primary responsibilities, the administrator may be requested to:

  Support reception staff, providing cover during staff absences

  Book appointments

  As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of administrative duties
• Strong keyboard skills, Competent in the use of Office and Outlook

Desirable

• GCSE Mathematics & English, C or above
• Experience of working in a health care setting
• SystmOne user skills

Experience

Essential

• Experience of working in a team
• Experience of administrative work

Desirable

• Experience of working within general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manchester Road Surgery

Address

Manchester Road Surgery

484 Manchester Road

Sheffield

S10 5PN

Employer's website

http://manchesterroadsurgery.org.uk/ (Opens in a new tab)