Care Coordinator Administrator

Job description

Job responsibilities

The post holder will support the primary care network manager and member practices. The post holder should have very good organisational skills.

You will need to work proactively within the team and other teams to ensure integrated working is successful and embedded throughout the Network.

People Skills

Excellent communication skills, having the ability to engage and motivate individuals with appropriate techniques.

Understands and demonstrate the skills and behaviours required to ensure successful relationships between self and others, including colleagues, patients, clinicians, and other stakeholders

To display sensitivity and tolerance to individual and cultural differences, diverse opinions, and contributions, and listen to alternative views and show consideration for patients, colleagues, and partners alike.

To display openness, attentiveness, and enthusiasm through verbal and non-verbal behaviour

Communication

To tailor communication both verbal and written to suit the audience.

To communicate effectively with a wide range of people including patients, clinicians, and partners.

To articulate, explain and simplify complex and comprehensive information to individuals and their families/carers in methods which are understandable.

To ask questions and clarify understanding, checking that communication has been received, understood, interpreted correctly, and has the desired effect

To ensure that written communication is factual, accurate and timely and clinical system entries are in accordance with the Networks policies.

Collaborative working

To create and maintain effective open and constructive working relationships with patients, team and colleagues, clinicians, and other partners.

To make effective use of professional relationships and networking and share and seek information on issues that may benefit the Network.

Attend and contribute to meetings both within the Network and externally and build and maintain good professional relationships.

Planning and organising

Ability to input information accurately and in a timely manner and to work to tight deadlines.

To provide, receive and analyse information of a clinical and statistical nature, to support the development of key workstreams to improve services for the specified cohort of individuals

Maintain relevant spreadsheet and databases to support key information for Practices and the wider Network.

To be aware of policies in place around safeguarding adults and children, and recognise you and your team will be required to complete an enhanced Disclosure and Barred Service Check

To adhere to the Networks policies and procedures, including those relating to health and safety; equalities, diversity and inclusion; safeguarding procedures; financial instructions; procurement and GDPR

To undertake any other duties in agreement with the post holder and manager. Significant changes that may affect the role and responsibilities of the post or the job description would be managed through an agreed consultation process.

Person Specification

Experience

Essential

• Computer literate with good working knowledge of Microsoft Office packages including Word and Excel with some experience of other Microsoft Office tools.
• Ability to analyse, collate and interpret data and has an attention to detail, able to work accurately and is able to identify errors quickly.
• Has a planned and organised approach, with an ability to plan own workload and work to deadlines.
• Comprehensive experience in data protection and confidentiality issues.
• Ability to communicate effectively with a wide range of audience both verbally and written and the ability to tailor and adjust information to ensure understanding.
• Ability to effectively work on own initiative and actively seek out that will benefit individuals, their families/carers.
• Demonstrate ability to work act on own initiative.
• Ability to build excellent working relationships with partners and external agencies.
• Ability to demonstrate professional resilience and seek advice when needed.
• Access to a car to travel to various locations within the locality.
• An Enhanced DBS check is required for the role
• Desirable
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Desirable

• Experience in the use of primary care IT applications including System1 and Emis.
• Knowledge of primary care and its contractual requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Townships 2 PCN

Address

Woodhouse Health Centre

5-7 Skelton Lane

Sheffield

South Yorkshire

S13 7LY

Employer's website

https://townships1and2pcn.gpweb.org.uk/ (Opens in a new tab)