Medical Secretary

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasions, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• To provide an efficient copy and audio typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, letters to patients and outside agencies etc. in an accurate and quality manner.
• Produce meeting agendas and record the minutes of meetings
• Liaise with GPs and health professionals with any queries or missing data to ensure referrals are dealt within the set timeframe.
• Process referrals using the electronic referral system (ERS)
• Process urgent 2 week wait referrals in a timely fashion and monitor accordingly.
• Source new referral criteria/organisations as requested
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Organise and implement new systems/protocols as required for efficient, smooth running of secretarial office
• Fully utilise EMIS Web and other IT systems
• Make and receive telephone calls to/for GPs, patients, consultant secretaries and outside agencies
• Support in the management of QOF and Enhanced Services
• Process requests for information i.e SAR, insurance/solicitors letters and DVLA forms
• Redaction of records
• Process patient letter requests and invoice for private work accordingly
• Support reception / administrative staff, providing cover during staff absences
• To keep a record of postage stamps used and to order more when necessary.
• To make sure that stationery items and medical supplies do not run out and to order as necessary.
• Make sure GPs rooms are stocked with all relevant paperwork needed for referrals etc.
• To always work safely in accordance with legislation and Practice policies and procedures
• Flexibility of working hours/able to work at the desired times in line with the needs of the practice
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required.

Person Specification

Knowledge/Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• Experience of working in a GP practice
• Medical Secretary 1 year (required)
• Knowledge of Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rickleton Medical Centre

Address

Office Row

Rickleton

Sunderland

NE38 9EH

Employer's website

https://www.rickletonmedicalcentre.nhs.uk/ (Opens in a new tab)