Referral Co-ordinator / Clinical Coder

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of the clinical coder. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Initiate contact with and respond to requests from patients, team members and external agencies

Maintaining an accurate referrals database

Processing referrals using the electronic referral system (ERS)

Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA form

Input data into the patients healthcare records as necessary, Entering SNOMED CT code data where necessary

Accurately clinically coding data on EMIS web into the patient record

Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

Inputting and extracting data as required to support practice report

Filing and storing records as require

Photocopying documentation as required

Action all incoming correspondence, emails and mail in a timely manner and directing to the appropriate person

Scanning patient related documentation and attaching scanned documents to patients healthcare records

Summarising new patient records

Answering incoming telephone calls, transferring calls or dealing with the callers request appropriately

Managing all administrative queries as necessary

Answering incoming professional line phone calls, transferring calls or dealing with the callers request appropriately

Maintaining a clean, tidy, effective working area at all times

Secondary responsibilities

In addition to the primary responsibilities, the clinical coder may be requested to:

Review and update the practice coding and referrals policies as require

Partake in audit as directed by the audit lead

Carrying out system searches as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with line manager at least every 12 months.

Once a performance/training objective has been set, progress will be

reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice

or direct care

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Very good command of written and oral communication, including typing abilities
• Very good working knowledge of Microsoft Office packages primarily; Word and Excel

Desirable

• Knowledge of medical terminology

Experience

Essential

• Experience with working with General Public
• Previous NHS experience is essential. We will consider candidates from primary and secondary care
• Very good command of written and oral communication, including typing abilities
• Very good working knowledge of Microsoft Office packages primarily; Word and Excel

Desirable

• Knowledge of EMIS would be advantageous
• Previous use of eRS referral pathway
• Experience of Administrative Duties
• Experience in coding
• Experience in working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wigton Group Medical Practice

Address

Wigton Medical Centre

South End

Wigton

Cumbria

CA7 9QD

Employer's website

https://www.wigtonmedicalpractice.co.uk/ (Opens in a new tab)