Job summary
Receptionist/Admin
Are you conscientious, caring with the desire to make a difference in the local community?
There is a place for you in this busy, growing GP Practice – Crompton Medical Centre in the heart of Central London – W2 1ND. Previous experience of NHS GP Practice is an advantage but not essential. A part-time permanent position for 16 to 20 hours per week.
You have strong communication and customer service skills, proactive and with good IT skills. Willing to learn new systems & processes. The successful candidate will join our Reception/Admin team sharing the responsibility of administrative support for the clinical team of healthcare professionals and management at the practice.
Main duties of the job
Managing the reception desk
Dealing with patients’ enquiries (face-to-face, by telephone and via electronic systems)
Booking patient appointments
Dealing with hospital enquiries by telephone and email.
A variety of other GP practice administrative responsibilities, including liaising with other team members.
About us
Lovely location in Central London on Edgware Road, Maida Vale and near to Paddington.
5 minutes’ walk to the Lords Cricket ground.
Demographics: 3,850 patients - diverse population.
Great team of 2 GP’s, Clinical Pharmacist, Pharmacist, Practice Nurse and Healthcare Assistant.
Supportive Reception and Administration Team.
Good continuity of care, excellent results in GP patient survey 2020.
Primary Care Network Team
Close working relationships with DNs, HV, midwives and hospice team.
Clinical System: Systmone
Job description
Job responsibilities
The Receptionist will adhere at all times to the practice’s agreed protocols and procedures, and will protect patient confidentiality at all times..·
- Answer the various incoming outside lines into reception and the internal lines.
- Handle patients telephoning with an emergency in accordance with the practice’s protocol.
- Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practice’s Access Protocol.
- Record patient information accurately for advice/triage including emergencies.
- Forward calls to team members.
- Answer patient enquiries.
- Promote Patients’ Online Access Services and the NHS Clinical System App
- Greet patients when they arrive in the practice and ensure that they are assisted appropriately.
- Assist patients checking the availability of their prescription or with a query.
- Take and process requests for repeat and acute prescriptions.
- Advise walk-in patients about how to access the service according to patient need.
- Deal with requests for pathology sample bottles and returns in accordance with practice protocol
- Provide practice information/registration protocol details for patients wishing to register with the practice.
- Process changes of address/patient details.
- Receive deliveries and check against delivery notes and assist in putting away deliveries.
- Maintain cold-chain protocol with the deliveries of vaccines.
- Assist with unlocking and locking the surgery and ensure adherence to security procedures.
- Open and date stamp the mail.
- Manage the subject access request process, ensuring that correct consent is received, and SARs are processed according to protocol.
- Manage all requests for online access to records.
- Assist with the practice’s recall system for patients’ healthcare and medical review.
- Contact patients by phone or using standard letters in accordance with doctors’ instructions and to agreed timescales.
- Book patient transport and interpreters as needed in accordance with local arrangements and within agreed timescales.
- Communicate effectively, promptly and courteously with patients, carers and relatives.
- Communicate appropriately and accurately with colleagues outside the practice and with due reference to the common law of confidentiality and the GDPR/data protection regulations.
- Attend and contribute to meetings in the practice (staff meetings, planning meetings, significant event, special projects).
Job description
Job responsibilities
The Receptionist will adhere at all times to the practice’s agreed protocols and procedures, and will protect patient confidentiality at all times..·
- Answer the various incoming outside lines into reception and the internal lines.
- Handle patients telephoning with an emergency in accordance with the practice’s protocol.
- Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practice’s Access Protocol.
- Record patient information accurately for advice/triage including emergencies.
- Forward calls to team members.
- Answer patient enquiries.
- Promote Patients’ Online Access Services and the NHS Clinical System App
- Greet patients when they arrive in the practice and ensure that they are assisted appropriately.
- Assist patients checking the availability of their prescription or with a query.
- Take and process requests for repeat and acute prescriptions.
- Advise walk-in patients about how to access the service according to patient need.
- Deal with requests for pathology sample bottles and returns in accordance with practice protocol
- Provide practice information/registration protocol details for patients wishing to register with the practice.
- Process changes of address/patient details.
- Receive deliveries and check against delivery notes and assist in putting away deliveries.
- Maintain cold-chain protocol with the deliveries of vaccines.
- Assist with unlocking and locking the surgery and ensure adherence to security procedures.
- Open and date stamp the mail.
- Manage the subject access request process, ensuring that correct consent is received, and SARs are processed according to protocol.
- Manage all requests for online access to records.
- Assist with the practice’s recall system for patients’ healthcare and medical review.
- Contact patients by phone or using standard letters in accordance with doctors’ instructions and to agreed timescales.
- Book patient transport and interpreters as needed in accordance with local arrangements and within agreed timescales.
- Communicate effectively, promptly and courteously with patients, carers and relatives.
- Communicate appropriately and accurately with colleagues outside the practice and with due reference to the common law of confidentiality and the GDPR/data protection regulations.
- Attend and contribute to meetings in the practice (staff meetings, planning meetings, significant event, special projects).
Person Specification
Qualifications
Essential
- Education and Qualification
- GCSE
- English Language
- ESOL
Desirable
Skills and Attributes
Essential
- Computer literacy
- Good communication skills, oral and written
- Good team working
- Good people skills
- Attention to detail
- Flexibility
- Well-mannered and well presented
- Patient, tolerant, tactful, and discreet
- Enthusiastic, honest reliable
- Willing to learn
- Demonstration of commitment and confidentiality
Desirable
- Self-motivating
- Ability to prioritise tasks
- Able to tolerate stress and manage appropriately
- Consistency
Special Requirements
Essential
- High standard of work.
- Confidentiality.
- DBS clearance.
- Commitment to personal and professional development.
Desirable
- Ability to recognise own limitations.
- Identify learning needs and act on them appropriately.
Experience
Essential
- Office Procedure.
- Dealing with the members of the the public in front of house.
- I.T.
Desirable
- Experience of customer care.
Person Specification
Qualifications
Essential
- Education and Qualification
- GCSE
- English Language
- ESOL
Desirable
Skills and Attributes
Essential
- Computer literacy
- Good communication skills, oral and written
- Good team working
- Good people skills
- Attention to detail
- Flexibility
- Well-mannered and well presented
- Patient, tolerant, tactful, and discreet
- Enthusiastic, honest reliable
- Willing to learn
- Demonstration of commitment and confidentiality
Desirable
- Self-motivating
- Ability to prioritise tasks
- Able to tolerate stress and manage appropriately
- Consistency
Special Requirements
Essential
- High standard of work.
- Confidentiality.
- DBS clearance.
- Commitment to personal and professional development.
Desirable
- Ability to recognise own limitations.
- Identify learning needs and act on them appropriately.
Experience
Essential
- Office Procedure.
- Dealing with the members of the the public in front of house.
- I.T.
Desirable
- Experience of customer care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.