Patient Services Team Leader

Job summary

The post holder will be a member of the Management Team working under direct supervision of the Practice Manager. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature. The successful applicant must have the ability to work well under pressure, communicate at all levels and will have responsibility for the effective, efficient and safe practice of the Care Navigation and Clinical Administration teams within the Practice.

The successful applicant will need to have a background in and working knowledge of Primary Care including the IT systems, such as SystmOne, AccuRx, TeamNet, Excel, Word, E-mail etc.

This position offers full time or part time hours between 32 to 37.5 hours per week. To be agreed with the successful candidate.

Main duties of the job

Responsibilities for this role will include day to day staff management, auditing, training, mentoring and some HR responsibilities such as appraisal, annual leave approval and return to work forms.

The post holder will be responsible for monitoring and advising on workflow and effectiveness, dealing with patients and staff, signposting to external and internal services and generally providing a high standard of patient liaison. They will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature.The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.

About us

Newhall Surgery has a list size of approximately 11,000 patients. We have an active Patient Participation Group and endeavour to liaise well within the local community. We are active on Facebook and have good reviews and results on NHS Choices and our Friends & Family Test.

Our clinical staff consists of 3 GP Partners, 4 GPs, 2 GP Registrars, 2 Advanced Nurse Practitioners, a dedicated Nursing Team, Pharmacy Team, Patient Care Coordinator and a Health & Wellbeing Coach.

We have committed and professional administrative, secretarial and care navigation staff, plus our dedicated and professional Management Team.

We are a friendly Practice who believe that communication, team working, well-being and learning are vital to the success of our organisation. We also have two 'get togethers' per year to help support our internal communication processes and the feeling of 'family' within the organisation.

The Partners are very supportive of staff and place a high value on their learning and development.

"Newhall Surgery: We pledge to uphold a culture of respect, kindness and support, creating an environment where everyone feels valued, heard, and empowered."