Job summary
Newhall Surgery is looking for a dynamic and motivated Team Leader to join our Management Team which consists of a Practice Manager, Management Assistant, Patient Services Team Leader and Patient Liaison and Communications Team Leader. The successful applicant will have excellent interpersonal, organisational, IT and management skills, be a team player, helping to shape the face of the Practice but also being a proactive leader being involved in and playing a key part in managing change and development within the organisation.
Interviews will take place on 25 / 26 April 2023.
Main duties of the job
The Operations Team Leader role is key to the success of the practice with regard to the patient pathway. The successful implementation of our rotas and entering of key data is of paramount importance to the Practice.
The successful applicant will be responsible for the efficient management and direction of the administration and streamlining team. Responsible for rota implementation and management, enhanced services, ensuring compliance and achievement of the Quality and Outcomes Framework and the Investment and Impact Fund in conjunction with the Practice Manager. Monitoring of staff sickness and holiday, staff training, team appraisals and other IT responsibilities are all part of this exciting role.
About us
Newhall Surgery has a list size of approximately 10,500 patients. We have an active Patient Participation Group and endeavour to liaise well within the local community. We are active on Facebook and have good reviews within NHS Choices.
Our clinical staff consists of 3 GP Partners, 4 GPs, Nurse Manager, Nurse Prescriber, Practice Nurse, Trainee Nurse Associate and an HCA. Senior Pharmacist, Pharmacist and a Health & Wellbeing Coach.
We also have committed and professional administrative, secretarial and patient services team members, plus our dedicated and professional Management Team.
We are a friendly Practice who believe that communication, team working, well-being and learning are vital to the success of our organisation. We also have two 'get togethers' per year to help support our internal communication processes and the feeling of 'family' within the organisation.
The Partners are very supportive of staff and place a high value on their learning and development.
Job description
Job responsibilities
Responsible for the efficient management and direction of the administration and
streamlining team, ensuring all administrative duties are performed effectively
and to the required standard, meeting the objectives of the practice.
The key areas are Rota management and
implementation, Enhanced Services, QOF, IIF, (in conjunction with the Practice
Manager), staff sickness & holiday management, staff training, team
appraisal process, IT Super User and other related duties.
The role will support
the management team in promoting quality and continuous improvement,
confidentiality, collaborative working, service delivery, learning and
development adhering to all current legislation.
Job description
Job responsibilities
Responsible for the efficient management and direction of the administration and
streamlining team, ensuring all administrative duties are performed effectively
and to the required standard, meeting the objectives of the practice.
The key areas are Rota management and
implementation, Enhanced Services, QOF, IIF, (in conjunction with the Practice
Manager), staff sickness & holiday management, staff training, team
appraisal process, IT Super User and other related duties.
The role will support
the management team in promoting quality and continuous improvement,
confidentiality, collaborative working, service delivery, learning and
development adhering to all current legislation.
Person Specification
Experience
Essential
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of managing a team
Desirable
- Experience of working with the general public
- Experience of undertaking appraisal and staff development
Qualifications
Essential
- Educated to GCSE level or higher with relevant experience
Desirable
- Good standard of education which should include GCSE English
- AMSPAR qualification
- Understanding of medical terminology and the Primary Care setting
- Leadership and/or Management qualification
Knowledge & Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management
- Problem solving and analytical skills
Desirable
Personal Qualities
Essential
- Polite & Confident
- Motivated
- Forward thinker
- Integrity & Loyalty
- Sensitive & empathetic in distressing situations
- Ability to work under pressure
- Understanding confidentiality in the healthcare setting
- DBS check
Person Specification
Experience
Essential
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of managing a team
Desirable
- Experience of working with the general public
- Experience of undertaking appraisal and staff development
Qualifications
Essential
- Educated to GCSE level or higher with relevant experience
Desirable
- Good standard of education which should include GCSE English
- AMSPAR qualification
- Understanding of medical terminology and the Primary Care setting
- Leadership and/or Management qualification
Knowledge & Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management
- Problem solving and analytical skills
Desirable
Personal Qualities
Essential
- Polite & Confident
- Motivated
- Forward thinker
- Integrity & Loyalty
- Sensitive & empathetic in distressing situations
- Ability to work under pressure
- Understanding confidentiality in the healthcare setting
- DBS check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.