Patient Services Coordinator
Newhall Surgery
This job is now closed
Job summary
Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Patient Services Team. The post holder will have good listening and communication skills, be a team player and preferably have previous customer service based experience.
Hours are 37 per week (to be negotiated with the successful candidate).
Interviews will be held early September 2022.
Main duties of the job
The post holder will work within our busy Patient Services Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
About us
Newhall Surgery has a list size of 10,500 patients, with 3 GP Partners, a Business Manager, Patient Liaison & Data Quality Manager and an Operations Manager, with committed clinical and administrative teams.
The Partners are very supportive of staff and place a high value on their learning and development.
Date posted
05 August 2022
Pay scheme
Other
Salary
£9.94 an hour To start
Contract
Permanent
Working pattern
Full-time
Reference number
A5049-22-2629
Job locations
Newhall Surgery
High Street
Newhall
Swadlincote
Derbyshire
DE11 0HU
Employer details
Employer name
Newhall Surgery
Address
Newhall Surgery
High Street
Newhall
Swadlincote
Derbyshire
DE11 0HU