Patient Services Coordinator

Newhall Surgery

Information:

This job is now closed

Job summary

Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Patient Services Team. The post holder will have good listening and communication skills, be a team player and preferably have previous customer service based experience.

Hours are 37 per week (to be negotiated with the successful candidate).

Interviews will be held early September 2022.

Main duties of the job

The post holder will work within our busy Patient Services Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.

Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.

About us

Newhall Surgery has a list size of 10,500 patients, with 3 GP Partners, a Business Manager, Patient Liaison & Data Quality Manager and an Operations Manager, with committed clinical and administrative teams.

The Partners are very supportive of staff and place a high value on their learning and development.

Date posted

05 August 2022

Pay scheme

Other

Salary

£9.94 an hour To start

Contract

Permanent

Working pattern

Full-time

Reference number

A5049-22-2629

Job locations

Newhall Surgery

High Street

Newhall

Swadlincote

Derbyshire

DE11 0HU


Job description

Job responsibilities

· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Deal with all general enquiries, explain procedures and make new and follow-up appointments

· Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation are seen in a calm logical and non-disruptive manner

· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

· Enter requests for home visits onto the appointment system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

· Action repeat prescription requests and ensure that they are ready within 48 hours

· Be able to cover all reception positions as necessary

· Advise patients of relevant charges for private services, (non General Medical Services), accept payment and issue receipts for same

· Enter accurate patient information on to the computer system as required

· Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

· Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients

· When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

· Undertake any other additional duties appropriate to the post as requested by the Operations Manager or the Practice Manager.

Job description

Job responsibilities

· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Deal with all general enquiries, explain procedures and make new and follow-up appointments

· Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation are seen in a calm logical and non-disruptive manner

· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

· Enter requests for home visits onto the appointment system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

· Action repeat prescription requests and ensure that they are ready within 48 hours

· Be able to cover all reception positions as necessary

· Advise patients of relevant charges for private services, (non General Medical Services), accept payment and issue receipts for same

· Enter accurate patient information on to the computer system as required

· Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

· Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients

· When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

· Undertake any other additional duties appropriate to the post as requested by the Operations Manager or the Practice Manager.

Person Specification

Qualifications

Essential

  • See Person Specification

Desirable

  • See Person Specification

Experience

Essential

  • See Person Specification

Desirable

  • See Person Specification
Person Specification

Qualifications

Essential

  • See Person Specification

Desirable

  • See Person Specification

Experience

Essential

  • See Person Specification

Desirable

  • See Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newhall Surgery

Address

Newhall Surgery

High Street

Newhall

Swadlincote

Derbyshire

DE11 0HU


Employer's website

https://newhallsurgery.com/ (Opens in a new tab)

Employer details

Employer name

Newhall Surgery

Address

Newhall Surgery

High Street

Newhall

Swadlincote

Derbyshire

DE11 0HU


Employer's website

https://newhallsurgery.com/ (Opens in a new tab)

For questions about the job, contact:

Patient Liaison & Data Quality Manager

Julie Emmerson-Grey

julie.emmerson-grey@nhs.net

01283899293

Date posted

05 August 2022

Pay scheme

Other

Salary

£9.94 an hour To start

Contract

Permanent

Working pattern

Full-time

Reference number

A5049-22-2629

Job locations

Newhall Surgery

High Street

Newhall

Swadlincote

Derbyshire

DE11 0HU


Supporting documents

Privacy notice

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