Receptionist / Patient Care Advisor

Job description

Job responsibilities

Administration - To have a thorough knowledge of Practice Procedures, to work in accordance of written protocols, open and read all incoming post, date stamp and distribute for scanning, coding and tasking from hospital letters, summarising of new patient records, dealing with deduction of patient records, respond to patient queries, taking home visits, action requests to outside agencies, deal with solicitor requests within the timeframe, be competent in secretarial duties referrals and reports completion.

Reception - Receive Patients, action prescription requests, signposting, completing assessment of needs for patients booking appointments at the desk, answering patient queries.

Appointments - Process appointment requests for on the day or in the future, by telephone or in person completion of an assessment of needs for each patient is necessary. Monitor the flow of patients in to consulting and treatment rooms efficiently.

Computer - Registration of new patients, processing changes to patient demographics, repeat prescriptions, accessing and completing actions from NHS Net account, Footfall, Due Diary. Actioning task on a daily basis, action referrals.

Telephone - Have a working knowledge of the telephone system, receive and make calls in a professional manner, deal with general enquiries from patient s and outside agencies, transfer calls internally.

Confidentiality - Respect patient privacy and act appropriately in accordance with the practice Confidentiality procedure. All information relating to the Practice as a business organisation or information relating to patients is to be regarded as strictly confidential.

Health & Safety - All staff are involved in promoting and maintaining their own and others Health, Safety and Security.

Equality & Diversity - Support the equality, diversity and rights of patients, carers and colleagues, respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behave in a manner which is welcoming, is not judgemental and respects their circumstances, priorities and rights.

Personal Development - Participation in an annual individual performance review. Take responsibility for own development, learning and performance, attendance at mandatory training and on-line training is essential.

Quality - The team member will strive to maintain quality within the practice, contribute to the effectiveness of the team, work effectively with individuals, effectively manage own time.

Communication - Communicate effectively with other team members, communicate effectively with patients and carers, recognise peoples needs for alternative methods of communication and respond accordingly

Participate in audits where appropriate, participate in Practice Meetings, apply Practice policies .

Person Specification

Qualifications

Essential

• RSA Typing

Desirable

• Knowledge of Medical Terminology
• Previous Experience within the NHS

Experience

Essential

• Excellent IT Skills with knowledge and experience of office products
• Typing Skills
• Experience of Office Procedures
• Self Motivated and able to work with limited supervision
• Able to use own initiative, manage / prioritise workload
• Excellent communication skills
• Ability to work as part of a team
• Able to work the hours and duties required by the post
• understanding the confidential nature of the role
• Awareness of data protection

Desirable

• Experience of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Atlas Medical Practice

Address

Fingerpost Park Health Centre

Atlas Street

St Helens

WA9 1LN

Employer's website

https://www.parkhousesurgerysthelens.nhs.uk/ (Opens in a new tab)