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Stennack Surgery

Patient Co-Ordinator

The closing date is 03 March 2026

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Job summary

  • Patient Co-Ordinator within our Medical Administration Team at Stennack Surgery St Ives, Cornwall.
  • Be the First Voice of Care for our patients in a dream location where you can take your lunch break at the beach

Main duties of the job

  • Act as the first port of call for patients contacting us in person, online, and via the telephone.
  • Manage high volume telephone and online enquiries in a calm, organised, and friendly manner.
  • Provide clear, accurate information and support in a fast paced busy environment.
  • Handle confidential and sensitive information in line with GDPR
  • Remain calm, empathetic, and solution focused during challenging or emotional conversations
  • Perform administrative IT duties, including appointment booking, updating patient records, processing prescription requests

About us

We are a large GP Surgery of approx. 12,000 patients working from an inspiring Victorian grade 2 listed premises & spectacular seaside location. We have 5 GP Partners, 4 Salaried GPs and a large Nursing/HCA team. We are a pro-active, supportive & harmonious team

Who are committed to providing high quality patient care. We have an extended range of services on site including: MIU, minor surgery, physiotherapy, counsellors,shared care substance misuse, and social prescribing.

Details

Date posted

17 February 2026

Pay scheme

Other

Salary

£24,465 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5039-26-0001

Job locations

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Job description

Job responsibilities

As a Patient Co-Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face to face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.

Job description

Job responsibilities

As a Patient Co-Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face to face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.

Person Specification

Experience

Essential

  • No Essential Experience

Desirable

  • Friendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment

Qualifications

Essential

  • No Essential qualifications

Desirable

  • GCSE or equivalent
Person Specification

Experience

Essential

  • No Essential Experience

Desirable

  • Friendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment

Qualifications

Essential

  • No Essential qualifications

Desirable

  • GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stennack Surgery

Address

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Employer's website

https://www.thestennacksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stennack Surgery

Address

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Employer's website

https://www.thestennacksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sheila Byford-Rew

management.stennack@nhs.net

01736793333

Details

Date posted

17 February 2026

Pay scheme

Other

Salary

£24,465 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5039-26-0001

Job locations

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Supporting documents

Privacy notice

Stennack Surgery's privacy notice (opens in a new tab)