Job summary
We have created an exciting opportunity within our reception team for candidates who would like to develop in their careers and progress toward practice management.
This is fully supported role with loads of personal development opportunities.
We are looking for applicants with initiative, enthusiasm and a pleasant personality with leadership skills who can manage different tasks to fill this key position within our practice. Experience in an NHS setting would be preferred; however full training and support will be provided to successful applicant and all applications will be considered.
Main duties of the job
o
To
work with the Assistant Practice Manager (APM) to ensure effective and
efficient day to day management of non-clinical practice work that includes but
not limited to.
o
General
IT management and support.
o
Smart
card management alongside the APM.
o
Managing
the Practices online services and digital presence.
o
Complaints
management and handling, along with the APM and the Business Manager in the
event of a serious complaint.
o
Work
alongside the Business Manager, the APM and the Nurse Team Lead to plan and
co-ordinate the QOF work. Manging appointments on a day to day basis.
o
Work
alongside the Business Manager, the APM and the Nurse Team Lead to plan and
co-ordinate the flu season.
o
Along
with the APM, share the attendance of the PPG meetings and provide support as
needed.
o
Control
& ordering of stationery stock.
o
Weekly
fire testing.
o
Able
to manage EMIS registrations, processing data and GP to GP data transfer.
o
Line
Management of reception and admin workforce.
About us
Tettenhall Medical Practice is a large GP practice in leafy suburb of West of Wolverhampton
serving around 11,500 patients. The practice is based in an NHS Estate with a friendly
and supportive team. The workload in general practice is continuously evolving
and we are in the process of re-structuring to strengthen our non-clinical team
to help cope with these changing dynamics and to continue providing a great
service to our patients.
Job description
Job responsibilities
o
To
work with the Assistant Practice Manager (APM) to ensure effective and
efficient day to day management of non-clinical practice work that includes but
not limited to.
o
General
IT management and support.
o
Smart
card management alongside the APM.
o
Managing
the Practices online services and digital presence.
o
Complaints
management and handling, along with the APM and the Business Manager in the
event of a serious complaint.
o
Work
alongside the Business Manager, the APM and the Nurse Team Lead to plan and
co-ordinate the QOF work. Manging appointments on a day to day basis.
o
Work
alongside the Business Manager, the APM and the Nurse Team Lead to plan and
co-ordinate the flu season.
o
Along
with the APM, share the attendance of the PPG meetings and provide support as
needed.
o
Control
& ordering of stationery stock.
o
Weekly
fire testing.
o
Able
to manage EMIS registrations, processing data and GP to GP data transfer.
o
Line
Management of reception and admin workforce.
Job description
Job responsibilities
o
To
work with the Assistant Practice Manager (APM) to ensure effective and
efficient day to day management of non-clinical practice work that includes but
not limited to.
o
General
IT management and support.
o
Smart
card management alongside the APM.
o
Managing
the Practices online services and digital presence.
o
Complaints
management and handling, along with the APM and the Business Manager in the
event of a serious complaint.
o
Work
alongside the Business Manager, the APM and the Nurse Team Lead to plan and
co-ordinate the QOF work. Manging appointments on a day to day basis.
o
Work
alongside the Business Manager, the APM and the Nurse Team Lead to plan and
co-ordinate the flu season.
o
Along
with the APM, share the attendance of the PPG meetings and provide support as
needed.
o
Control
& ordering of stationery stock.
o
Weekly
fire testing.
o
Able
to manage EMIS registrations, processing data and GP to GP data transfer.
o
Line
Management of reception and admin workforce.
Person Specification
Qualifications
Essential
- GCSE Maths and English Grade A to C
- IT qualification
- Proficiency in Microsoft office usage
Desirable
- NVQ in customer service and team leading
- Background in practice management
- Experience in healthcare industry
- Customer facing work experience
- Proficiency in computer software packages and Health management application - EMIS / Accu Rx
Knowledge and skills
Essential
- Good communication and interpersonal skills
- Good customer services
- Leadership skills
Desirable
- Developing and supporting the strategic vision of the practice
Person Specification
Qualifications
Essential
- GCSE Maths and English Grade A to C
- IT qualification
- Proficiency in Microsoft office usage
Desirable
- NVQ in customer service and team leading
- Background in practice management
- Experience in healthcare industry
- Customer facing work experience
- Proficiency in computer software packages and Health management application - EMIS / Accu Rx
Knowledge and skills
Essential
- Good communication and interpersonal skills
- Good customer services
- Leadership skills
Desirable
- Developing and supporting the strategic vision of the practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.