GP Reception Care Navigator

Job summary

Overview

We are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.

Duties

• Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
• Assist with scheduling appointments and managing calendars to ensure timely access to care.
• Maintain accurate patient records through data entry, filing, and documentation management.
• Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
• Collaborate with healthcare providers to coordinate care plans and follow-up services.
• Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
• Support administrative functions such as clerical tasks, customer support, and general office duties as needed.

Skills

• Proficient in Emis clinical system
• Strong computer literacy
• Excellent organisational skills with the ability to manage multiple tasks efficiently.
• Previous experience as a medical receptionist is preferred
• Demonstrated proficiency in time management and phone etiquette to handle patient interactions effectively.

Main duties of the job

GENERAL ADMINISTRATION

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Processing and distributing incoming and outgoing mail. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Deal with home visit requests, carefully noting all details. Arrange transport to hospital appointments for housebound patients. Care navigate effectively using protocols, training and tools provided. Operate modern general practice model as per training training provided

MEDICAL RECORDS MANAGEMENT

Ensure that all records are accurately compiled in advance for each consulting session. Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results, etc., are filed in correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

About us

Our team at Claire House Surgery is dedicated to providing the highest level of care for our patients and their families.