Head of Implementation & New Business
This job is now closed
We now have an exciting new opportunity for a Head of Implementation and New Business to join our team.
What were looking for in ourHead of Implementation and New Business:
You will be responsible for leading on the contract mobilisation of new practices together with leading the mobilisation and implementation of these sites. You will also be responsible for building and delivering a pipeline of tender opportunities which will expand SSPs reach, with the aspiration to be the largest national provider of primary care (GP) services. You will also build commissioner relationships and through these identify opportunities to develop new service offerings, then work with operational colleagues and other subject matter experts to design and deliver these.
We are ideally looking for an ambitious and creative leader with previous experience working in Primary Care organisations, with excellent stakeholder management experience, both internally and externally, and ability to collaborate with all functions
- Experience of working with and managing budgets
- Has successfully managed and motivated a team in a customer-focused organisation
- Is organised, and an effective communicator, able to manage upwards and downwards, creating an engaged team who are empowered to deliver the changes and initiatives you look to embed
- Can demonstrate achievement against performance KPIs
Main duties of the job
To lead the mobilisation and implementation of new practices together with identification of new opportunities. The ideal candidate will have experience with mobilisation together with experience of bid writing.
SSP Health is the largest GP business in the North with over 400 staff, 100 doctors and practices in over 45 locations. We streamline practice management processes through our centralised support services to enable GPs, nurses and practice teams to focus on delivering the best quality healthcare for their patients how and when they want it.
We are able to offer unique and flexible services such as minor surgery and specialist clinics which offer convenient, closer to home and rapid access for patients, who would otherwise need to wait for a hospital appointment. Rising to the challenges caused by reducing healthcare resource, particularly GPs, Our mission is to drive efficiencies and innovation in general practice to deliver sustainable healthcare for the future.
SSP is in the process of rolling its model out nationally through takeover of existing GP surgeries, as well as securing new contracts through tenders and growing specialist services to support the challenges of healthcare provision.
To lead the mobilisation and implementation of new practices.
Ensure high levels of Customer Satisfaction and Health and Safety performance are achieved on all projects.
Lead and implement contract mobilisation.
Manage contracts to ensure that implementation and key performance indicators are met or exceeded.
Arrange and lead stakeholder meetings to review contract performance
Solve problems with an emphasis on positively finding solutions to contract issues.
Implement quality management to ensure projects are delivered to specification with zero defects at handover.
Complete all requests for information such as update reports, projections, KPI,s by the set deadlines.
Ensure the right resource is in place for contracts.
Develop, review and coach colleagues to deliver a great job. Identify new business opportunities, including new clients, new partnerships or new services
Create strategies to successfully reach new business opportunities, including but not limited to tracking NHS opportunities through the available new tender alert services
Build relationships with Clinical Commissioning Groups (and their successor commissioning organisations within the NHS), gauge their needs and develop proposals to address these needs
Pitch services to new and existing commissioners.
Create sales forecasts and actively work towards achieving these.
Manage and contribute to NHS bids, including managing commissioner portals and ensuring that quality content is delivered, reviewed, approved and uploaded in accordance with bid deadlines.
Ensure that any clarification responses required in respect of bids are responded to by an appropriate subject matter expert, approved and uploaded to meet commissioner deadlines
Attend industry events and conferences to build relationships and stay up to date with new trends, and support the attendance of SSP Health at such events should this be required
Manage the input of subject matter experts from across the business and identify any specialist skills gaps, make a plan for resourcing bidding activity and ensure that this is delivered.
Develop a strong understanding of the services and potential offerings so that you can represent the organisation in a professional manner.
Design new offerings in collaboration with operational colleagues and manage the initial implementation of these before handing over to service management
Mobilisation and implementation of new practices when required.
Coordinate the mobilisation and implementation of new practices and projects on time, on target and on budget. Support the mobilisation of new practices, enabling them to be delivered effectively from day one
Producing a service Implementation Brief for each new practice with senior input and agreement.
Resource planning, both for immediate and long-term headcount
Liaise and attend meetings with external stakeholders to provide service assurance.
Monitor service risks, ensuring they are thoroughly understood with clear actions for mitigation and appropriate reviews.
Responsible for the creation and management of an Implementation Plan for each new practice, and a summary of this in the form of a Service Plan for others to use.
Ensuring all critical decision-making information, including identified risks and proposed/ planned mitigations, from the development and proposals for new services are reflected in preparatory work and plans for mobilisation.
Ensuring all risks arising from requirements to employ new staff, change in duties of existing staff and/ or TUPE of staff from other organisations are fully assessed and mitigated throughout implementation.
To be present onsite at new mobilisations / demobilisations of contracts for extended periods.
Work closely with our facility providers to ensure a smooth mobilisation set up.
To support and co-ordinate with other departments regarding new facilities, external services such as phone lines and energy providers to ensure a smooth transition on set up.
Managing the assigned mobilisation budget for each new service to ensure the appropriate level of resources for mobilisation are identified and available within the lifetime budget for new services.
Ensuring changes to spending profile estimates subsequent to the award are reviewed with the Finance Department.
Identify suitable premises with associated facilities as required, e.g. office accommodation, clinical premises, and liaise with local suppliers and contractors to co-ordinate supplier activity on-site.
Liaising with IT to determine all IT requirements and associated costs, and to coordinate site audits and installations.
Responsible for ensuring health and safety issues are considered and appropriate risk assessments are undertaken during implementation.
Planning for and dealing with uncertainty, complexity and ambiguity through comprehensive risk identification, mitigation and management; ensuring current issues, known constraints, assumptions or conflicts that may affect implementation are considered.
Providing oversight and monitoring for all new services to ensure services are delivering according to contract and meeting KPIs.
Successful track record of mobilising new practices desirable.
Experience of managing projects and ensuring compliance.
Experience of managing systems and budgets and control of aspects of services.
Substantial experience of effectively engaging internal and external stakeholders to plan/ design/ implement new services.
Skills and Abilities
Excellent communication and relationship management skills.
Able to compile and produce accessible reports, papers and management information.
Able to manage change and motivate people at strategic and service delivery levels through
effective and positive leadership.
Able to efficiently manage a complex and busy workload, and work to tight deadlines. Commercially aware and have a strong business acumen.
Any other duties commensurate with the role.