Head of Implementation & New Business

Job description

Job responsibilities

Job summary

To lead the mobilisation and implementation of new practices.

Ensure high levels of Customer Satisfaction and Health and Safety performance are achieved on all projects.

Lead and implement contract mobilisation.

Manage contracts to ensure that implementation and key performance indicators are met or exceeded.

Arrange and lead stakeholder meetings to review contract performance

Solve problems with an emphasis on positively finding solutions to contract issues.

Implement quality management to ensure projects are delivered to specification with zero defects at handover.

Complete all requests for information such as update reports, projections, KPI,s by the set deadlines.

Ensure the right resource is in place for contracts.

Develop, review and coach colleagues to deliver a great job. Identify new business opportunities, including new clients, new partnerships or new services

Create strategies to successfully reach new business opportunities, including but not limited to tracking NHS opportunities through the available new tender alert services

Build relationships with Clinical Commissioning Groups (and their successor commissioning organisations within the NHS), gauge their needs and develop proposals to address these needs

Pitch services to new and existing commissioners.

Create sales forecasts and actively work towards achieving these.

Manage and contribute to NHS bids, including managing commissioner portals and ensuring that quality content is delivered, reviewed, approved and uploaded in accordance with bid deadlines.

Ensure that any clarification responses required in respect of bids are responded to by an appropriate subject matter expert, approved and uploaded to meet commissioner deadlines

Attend industry events and conferences to build relationships and stay up to date with new trends, and support the attendance of SSP Health at such events should this be required

Manage the input of subject matter experts from across the business and identify any specialist skills gaps, make a plan for resourcing bidding activity and ensure that this is delivered.

Develop a strong understanding of the services and potential offerings so that you can represent the organisation in a professional manner.

Design new offerings in collaboration with operational colleagues and manage the initial implementation of these before handing over to service management

Key responsibilities

Mobilisation and implementation of new practices when required.

Coordinate the mobilisation and implementation of new practices and projects on time, on target and on budget. Support the mobilisation of new practices, enabling them to be delivered effectively from day one

Producing a service Implementation Brief for each new practice with senior input and agreement.

Resource planning, both for immediate and long-term headcount

Liaise and attend meetings with external stakeholders to provide service assurance.

Monitor service risks, ensuring they are thoroughly understood with clear actions for mitigation and appropriate reviews.

Responsible for the creation and management of an Implementation Plan for each new practice, and a summary of this in the form of a Service Plan for others to use.

Ensuring all critical decision-making information, including identified risks and proposed/ planned mitigations, from the development and proposals for new services are reflected in preparatory work and plans for mobilisation.

Ensuring all risks arising from requirements to employ new staff, change in duties of existing staff and/ or TUPE of staff from other organisations are fully assessed and mitigated throughout implementation.

To be present onsite at new mobilisations / demobilisations of contracts for extended periods.

Work closely with our facility providers to ensure a smooth mobilisation set up.

To support and co-ordinate with other departments regarding new facilities, external services such as phone lines and energy providers to ensure a smooth transition on set up.

Managing the assigned mobilisation budget for each new service to ensure the appropriate level of resources for mobilisation are identified and available within the lifetime budget for new services.

Ensuring changes to spending profile estimates subsequent to the award are reviewed with the Finance Department.

Identify suitable premises with associated facilities as required, e.g. office accommodation, clinical premises, and liaise with local suppliers and contractors to co-ordinate supplier activity on-site.

Liaising with IT to determine all IT requirements and associated costs, and to coordinate site audits and installations.

Responsible for ensuring health and safety issues are considered and appropriate risk assessments are undertaken during implementation.

Planning for and dealing with uncertainty, complexity and ambiguity through comprehensive risk identification, mitigation and management; ensuring current issues, known constraints, assumptions or conflicts that may affect implementation are considered.

Providing oversight and monitoring for all new services to ensure services are delivering according to contract and meeting KPIs.

Experience

Successful track record of mobilising new practices desirable.

Experience of managing projects and ensuring compliance.

Experience of managing systems and budgets and control of aspects of services.

Substantial experience of effectively engaging internal and external stakeholders to plan/ design/ implement new services.

Skills and Abilities

Excellent communication and relationship management skills.

Able to compile and produce accessible reports, papers and management information.

Able to manage change and motivate people at strategic and service delivery levels through

effective and positive leadership.

Able to efficiently manage a complex and busy workload, and work to tight deadlines. Commercially aware and have a strong business acumen.

Any other duties commensurate with the role.

Person Specification

Experience

Essential

• Previous experience in mobilising new projects together with experience of bid writing and management.
• Experience of working within a healthcare environment

Qualifications

Essential

• A Level education
• Prince 2 Project Management

Desirable

• Educated to Degree level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

3rd Floor

Waterside House

Waterside Drive

Wigan

WN3 5AZ

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)