Health and Wellbeing Coach

Job description

Job responsibilities

The Coach will work closely with the other members of the Primary Care Team in the management decision-making of care and service provision for individual patients of low to medium complexity, who will usually have one or more long term conditions. This will include:

Building relationships with the PCNs multi-disciplinary team and GP Practice staff, promoting health coaching and its role in supported self-management of personalised care, actively participating in meetings as well as identifying and addressing health inequalities in the PCNs population.

Accepting referrals from the GP Practices. Managing and prioritising a caseload in accordance with the health and wellbeing needs of their population, through a non-judgemental approach that is based on strong communication and negotiation skills. Where required, and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN.

Working alongside the multi-disciplinary General Practices teams within the PCN to effectively plan and implement a high-quality Health and Wellbeing Coaching service, as part of a broader primary care team. Providing personalised coaching and support to individuals to allow them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

o engaging and motivating patients through multiple sessions to identify their own needs and set goals, supporting them to identify and implement their own personalised health and wellbeing objectives whilst focussing on what matters to them.

o coaching and motivating patients through multiple sessions to identify their needs, setting goals, and supporting patients to achieve their personalised health and care plan objectives

o providing interventions such as self-management education and coping skills.

o supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses

o working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing, and

o increasing patient motivation to self-manage and adopt healthy behaviours

Supporting one-to-one sessions on areas such as healthy eating and physical activity along with general health and wellbeing to support personalised care plans.

Working within a multi-disciplinary team as well as our local VCSE (Voluntary, Community and Social Enterprise Sector) organisations.

Working autonomously to support patients to manage their physical and mental health and wellbeing, build community resilience and make informed decisions and choices when their health changes.

Delivering a universal and proactive offer of support to people with long-term physical and mental health conditions, building knowledge, skills and confidence to live well with their health condition.

Playing an active role in Multi-disciplinary Team meetings if required (regular Practice and/or PCN meetings to discuss high risk and/or complex patients) by gathering information and being prepared to update the team on patient progress towards goals etc. (as per their care plan).

Building and maintaining strong links with the voluntary sector, supporting the voluntary and statutory sector to network and improve partnership working

Supporting the delivery of systematic self-care support plans for those with COPD, diabetes, asthma and multiple long-term conditions.

Understanding the barriers for individuals in accessing support in the community and using this insight in developing community-based support, working as part of the wider social prescribing model.

Contributing to and working with others to organise awareness-raising events for services that help support people to improve their health and wellbeing.

The coach will have a key role in helping to raise the local populations awareness of the support, groups and opportunities available to assist them in achieving their health and wellbeing goals.

Person Specification

Experience

Essential

• Experience of using coaching approaches/frameworks and models, or other helping strategies, e.g. Motivational Interviewing.
• Experience of working with patients on nutrition and health.
• Experience of supporting people, their families and carers in a related role

Desirable

• Experience of delivering programmes or support in a group context
• Experience of working with the VCSE sector including with volunteers and small community groups

Qualifications

Essential

• Degree in Nutrition, Exercise, Health or equivalent qualification
• Must be willing to attend training with a non-clinical Supported Self-Management (SSM) health coaching skills programme (minimum four days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.

Desirable

• Coaching/counselling/psychology qualification/ experience or other relevant qualification/experience involving reflective listening skills. Relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation

Skills

Essential

• Demonstrable skills in active and reflective listening.
• Able to empathise with people, building trust and rapport quickly and provide person-centred support in a non-judgemental way.
• Ability to provide motivational coaching in a way that inspires trust and confidence, supporting others to reach their potential, and promotes behaviour change
• Understanding how to apply health coaching in singular or group settings.
• Able to engage and communicate effectively with patients, their family and carers including adjusting communication and delivery styles to an individuals needs and preferences.
• High level of written and oral communication skills.
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the coaching role e.g. when there is a mental health need requiring a qualified practitioner
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines and/or when faced with conflicting pressures.
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Proficient in Microsoft Office and web-based services.
• Demonstrable knowledge in lifestyle or health interventions, for example exercise and nutrition
• Demonstrable commitment to professional and personal development
• Knowledge of the personalised care approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Understanding of, and commitment to, equality, diversity and inclusion

Desirable

• Counselling Skills
• Knowledge of long-term conditions, for example diabetes or cardiovascular disease
• Knowledge of how the NHS works, including primary care
• Experience of using SystmOne clinical system
• Excellent group and one-to-one group facilitation skills, including conflict resolution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

WEB PCN

Address

Exmouth Health Centre

Exmouth

EX8 2JF

Employer's website

https://www.webpcn.co.uk/ (Opens in a new tab)