Job responsibilities
Job
Responsibilities
RECEPTION
Receiving
patients, consulting with members of practice team
Processing
personal and telephone requests for appointments, telephone consultations and
ensuring callers are directed to the appropriate healthcare professional
Handout and
receive new patient registration forms.
Taking messages
and passing on information
Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
Ensure that system is operational at the
beginning of each day and handing over to next shift team and that the
answer phone operational at the end of each day.
GENERAL ADMINISTRATION
Opening
up/locking up of practice premises and maintaining security in accordance with
practice protocols
Processing and
distributing incoming and outgoing mail
Filing and
retrieving paperwork
Computer data entry/data allocation and
collation; processing and recording information in accordance with
practice procedures
Providing clerical assistance to practice staff
as required, including word/data processing, filing, photocopying, and
scanning
Keeping the reception area, notice boards,
leaflet etc. tidy and presentable
Cover sickness/annual leave and work reasonable
overtime when required, including some weekends.
Perform any other relevant and reasonable duties
that may be requested by the lead receptionist,
practice manager or partners.
Undertake statutory and mandatory training as
required.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recalls
ensuring sufficient information is recorded to retrieve medical record.
Monitor effectiveness of the system and report
any problems or variations required.
Deal with home
visit requests, carefully noting all details
Arrange transport
to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Ensure correspondence,
reports, results, etc., are filed in correct record.
Processing repeat
prescriptions in accordance with practice guidelines
Handing completed
repeat prescriptions to patient and checking names and address.
Other Job
Responsibilities
CONFIDENTIALITY
Maintain confidentiality of information, acting within the terms of
the Data Protection Act and Caldicott guidance on patient confidentiality at
all times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
The post-holder will manage
their own and others health & safety and infection control as defined in
the Practices Health & Safety Policy, the Practice Health & Safety
Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health
& safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazards
immediately
Keeping work and general areas
clean and tidy, and using appropriate infection control procedures to keep work
areas hygienic and safe from contamination.
Undertaking periodic infection control training (minimum annually)
Awareness and compliance with
national standards of infection control, hygiene, regulatory / contractual /
professional requirements, and good practice guidelines.
Correct personal use of
Personal Protective Equipment (PPE) and ensuring correct use of PPE by others,
advising on appropriate circumstances for use by clinicians, staff and
patients.
Reporting incidents using the
organisations Incident Reporting System
Using personal security systems within the workplace according to
Practice guidelines
Making effective use of training to update knowledge and skills
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices
Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive
less favourable treatment because of their gender, ethnic origin, age,
disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to
ensure equality of employment and that services are delivered in ways that meet
the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is
not intended to be exhaustive - it may be changed after consultation with the
post holder. The employee shares with the employer the responsibility for
review and modification of duties.